1. Overcoming the 6 Key Challenges Standing in the Way of True Digital Success
Laurie Brown, RHIA Healthcare Sales Consultant

2. How to achieve complete digitized patient record in a fragmented world
Objectives
How to achieve complete digitized patient record in a fragmented world
Paper
Fax
Outside Media

3. Perspectives on the Key Challenges
Standardization Across the Organization
Expand beyond the four hospital walls
Growth strategy
Governance
New hire training, refresher courses, change management
Service Level Agreements (SLA’s)
Timely clinically relevant information available

4. DataBank’s Vision of Digital Success
“As we migrate to the EHR, total digital success includes the integration, accessibility, and accuracy of all sources of PHI” –Chuck Bauer, CEO

5. Paper to Electronic – Where does it fit?
Right Patient. Right Document. Right Time.
Capture
Collection
Process
Delivery

6. Paper to Electronic – What is it?
Secure connections
Reconciliation
Customer portal
Low IT overhead
Hardware/ software assessment
Capture strategy recommendations
Digital and physical strategies
Capture
Collection
Process
Delivery
Match RIGHT people & RIGHT technology
Conversion / classification services
Quality control program(s)
Scale (↑↓)
SLA-based delivery
3rd party load files
Drive pre-built workflow

7. Key Challenges Standing in the Way
Primary Pain Points
Key Challenges
Patient throughput with information availability
Fluctuating record volumes
Dispersed people, equipment & locations
Lack of standardization
Maximizing cash despite AR resolution costs
Lengthy turnaround times
Consistency of Health Record standards
Correct document classification
Inefficiencies despite rising payroll costs
Cost-effective operations
Quality impaired by wrong patient or document
Data integrity

8. Challenge Meets Solution
Client Story 1:
Uncontrollable Forces affecting the ebbs and flows of volume:
Mergers and acquisitions
Consumer choices
Fluctuating Volumes
Lack of Standards
Lengthy Turnaround times
Correct
Document Classification
Cost Effective Operations
Data Integrity
Solution:
Outsourcing with a 3rd party that can handle the peaks and valleys
Using technology that enables services to combine state-of-the-art technology with the right people
Results:
Our clients no longer have the pressure and burden of staffing up and/or laying off FTEs

9. Challenge Meets Solution
Client Story 2:
No scanning standards:
Many people
Many locations
Different equipment
Direct report issues
Fluctuating Volumes
Lack of Standards
Lengthy Turnaround times
Correct
Document Classification
Cost Effective Operations
Data Integrity
Solution:
Device assessment provides standardized capture and connectivity to a document management system
Tailor best practices to fit your needs to achieve total standardization of operational processes
Result:
Documents are indexed properly…at the encounter level AND document level

10. Challenge Meets Solution
Client Story 3:
Delayed turnaround scanning times:
Wait times
Costly
Frustration
Fluctuating Volumes
Lack of Standards
Lengthy Turnaround times
Correct
Document Classification
Cost Effective Operations
Data Integrity
Solution:
Look for turnaround service levels that are based on needed document management timeframe need requirements
Result:
Information can be accessed when you need it…driving better patient care and improved efficiency

11. Challenge Meets Solution
Client Story 4:
Documents are incorrectly classified in the document management system
Millions of encounters
Multiple departments (HIM, PFS, PA, A/R, AP, HR)
Various document types
Fluctuating Volumes
Lack of Standards
Lengthy Turnaround times
Correct
Document Classification
Cost Effective Operations
Data Integrity
Solution:
Technology-enabled platform uses machine learning
AND
expert staff to properly index your critical documents
Result:
Clients experienced an accuracy rating of % for 2017 in Right Patient objective

12. Challenge Meets Solution
Fluctuating Volumes
Lack of Standards
Lengthy Turnaround times
Correct
Document Classification
Cost Effective Operations
Data Integrity
Client Story 5:
Reducing FTE departmental costst:
Hourly wages
Supervision
Healthcare
Solution:
Services are based on a fixed cost, creating a more transparent budget process
Result:
Most recent ROI was $150,000 in annual savings for one department

13. Challenge Meets Solution
Client Story 6:
Improve data integrity and quality:
Multiple systems
Database errors
Increased risk
Impacts financial performance and patient care
Fluctuating Volumes
Lack of Standards
Lengthy Turnaround times
Correct
Document Classification
Cost Effective Operations
Data Integrity
Solution:
Infusing quality into solutions
Guaranteed accuracy rating of 99.5%
Result:
Clients experienced an accuracy rating of % for 2017 in page-to-image (right document) objective

14. What We Do
MEDCISE transforms disparate information into EHR/EMR accessible systems
Right Patient
Right Time
Right Document
EHR/EMR accessible

15. Automation Software & Portal
How We Do It
Locations
Hospitals
Ambulatory
Home Health
Expert Team
Scan
Index / Classify QA
SFTP
Automation Software & Portal
Inputs
Paper
Fax
Media
Electronic Output
Portal
Secure file transfer
Metrics
Exceptions / rescans
Processes
Scan
Fax Server
Upload Data QC
100% Inspection Six Sigma

16. Document Management Solution
How can we help you?
Right Patient
Right Time
Right Document
Is all of my information…
Accessible?
Accurate?
Timely?
Document Management Solution

17. Contact: Questions? Laurie Brown lbrown@databankimx.com David Voss