1. Comparative Analysis of Quality Management in Public Administrations in the EU Member States
The DG’s acknowledged the importance of the e-Gov and encourage that work will be taken forward in the context of the network bearing in mind the evaluation reorientation.
As a result of the two working group meetings, it was deemed necessary to adopt new working methods, with more clear orientation to results and in closer articulation with the other EUPAN working groups. Furthermore, it had been taken into account the importance of the experience and knowledge added up by the working group as well as the specific character of the aforementioned knowledge.
18-19 February 2008
1st IPSG Meeting

2. Quality Management in Public Administrations in the EU Member States
Comparative Review on QM in PA in the EU MS, since 2005;
Information for 23 MS: Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxemburg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and United Kingdom
18-19 February 2008
1st IPSG Meeting

3. Comparative Analysis of Quality Management in the EU Member States;
Quality Management in Public Administrations in the EU Member States – 2008
Comparative Analysis of Quality Management in the EU Member States;
Upgrade of existing Comparative Review (the matrix)
18-19 February 2008
1st IPSG Meeting

4. Purpose
To provide a comparative analysis of the area which is central area of operation of the IPSG;
To present the results of comparative analysis at the 5QC in October 2008 in Paris;
To contribute to improved accessibility of sources for benchmarking and sharing of good practices, through improved transparency and enhanced accessibility of comparative data/information in the QM area
18-19 February 2008
1st IPSG Meeting

5. Expected results
Upgraded matrix with comparative review of QM in Public Administrations in the EU MS;
Comparative analysis of QM in Public Administrations in the EU MS, with the most current information on the status of QM in PA area in the EU;
Publication – printed version, to be disseminated at the 5QC; pdf version – to be published at the EUPAN web page.
18-19 February 2008
1st IPSG Meeting

6. Proposed Timing 2008 Discussion at the IPSG I meeting 18-19 Feb
Finalizing the template; Call for updating/providing information
29 Feb
Sending the information to Slovenia
28 March
Slovenia prepares update of the matrix and draft report
9 May
Discussion on draft report at the IPSG II meeting
12-13 May
Finalising the report, printing a publication for the 5QC
October
18-19 February 2008
1st IPSG Meeting

7. Method for gathering the information (1/2)
Template from 2005 as a bases;
Existing components: QM approach at the state level, QM strategic documents and initiatives, QM policies, Organisational structure for promoting quality, Excellence models, International quality standards, Quality awards, Benchmarking, CC, Measuring quality of PA, Testing customers’ satisfaction, Training for QM, Publications, Quality tools in PA organisations
18-19 February 2008
1st IPSG Meeting

8. Method for gathering the information (2/2)
New components: introductory general information, government support to the use of excellence models and other quality tools in PA organisations, sharing good practices; lessons learned.
18-19 February 2008
1st IPSG Meeting

9. Comparative Analysis of Quality Management in Public Administrations in the EU Member States
Discussion
18-19 February 2008
1st IPSG Meeting