1. Dell Monitor PPID Tracking Web Portal User Guide Ver 1.1

2. Monitor PPID Tracking Portal - Access
URL to access the Web Tool :

3. Monitor PPID Tracking Portal – Fields & Navigation
Step 1. Access Web Tool by URL provided

4. Monitor PPID Tracking Portal – Fields & Navigation (cont.….)
Step 2. Key in the Monitor PPID of the Order to be tracked

5. Monitor PPID Tracking Portal – Fields & Navigation (cont.….)
Step 3. Click on Query Button displays the Order Info

6. Monitor PPID Tracking Portal – Fields & Navigation (cont.….)
Step 4. Click the Clear Button to clear the Information

7. Monitor PPID Tracking Portal – Fields & Navigation (cont.….)
Step 5. Click on the Link below to contact IT for any Technical Issues

8. Monitor PPID Tracking Portal – Technical Support SLA

9. Monitor PPID Tracking Portal – Support Escalation Matrix
IT Support/Escalation Contact Matrix
Office Hours 8.30 a.m. to 5.30 p.m. Monday – Friday (Business Day)
Level
Type
Technical Support Contact
Escalation Time
1st Level
TECHNICAL
SUPPORT
 Level 1 IT on Application Support
( )
0-60 Minutes
2nd Level
 Y3 SG Business Analyst
Visvanathan Manthiri
minutes
3rd Level
 Y3 SG IT (Support HOD)
Santosh
 + 65  
180 minutes and above

10. Thank you