1. ICT Projects in Government
Eng. Nevine Gamal
Projects Manager
Ministry of State for Administrative Development

2. Public Administration
670+ Administrative entities (+branches)
5.7 Million
Public Servants/Asst.: 2.2
Clerks/operators/…
Help: 0.92M
Office boys/ Electricians/Plumbers/…
Gov. Employed: 1.57M
Teachers/ Doctors/…
Special: 1M
Academia/Judiciary/…

3. UN Pan Index
192 countries
Human Capital
Infrastructure
E-Gov
Rank
Year
140
106
162
2003
138
105
136
2004
103 59 99
2005
129
115 28 79
2008

4. Public Administration Reform
Organizational restructuring
Human capacity building
e-Government

5. e-Government Program Components
Infrastructure
Enterprise Resource Planning
National Databases
Services

6. eGov: Infrastructure Legislation Standards Certificate Authorities
Root
Retail
Government
eGov Portal and Gateway Infrastructure

7. Enterprise Resource Planning
E-Procurement Portal
GRP modules (HR, Payroll, Procurement, Inventory, Accounting and Budgeting).
Deployment of Accounting systems in (~16,000 units)
E-Inventory Project.
E-Archiving
Medical Archive system.
Court Session Automation.

8. National DataBases National ID (early 1980's + new smart)
Health record/Health insurance
Real Estate.
Subsidy/Family database and cards

9. e-Services

12. Bawaba V2

14. Online Services (80+) Traffic Service: Car License Renewal
Taxation Services: Registering, declaration forms
Tanseeq service: Enrollment to public universities
Civil Service Organization: National ID, Family Status Birth/Death/Marriage/Divorce Certificates,
Electricity Service: Invoice and Usage info
Telecom Egypt e-Bill: Bill payment
Students Dorms Service: Application
Tourism Police: Complaints
Export Information Service: Exporting Information including Customs, Shipments, vessels, etc…
Levels of Services:
Informative
Enquiry
Transactional
Integrated
Electricity Service:
Large Customers and Small customers
Online enquiry of invoices and electricity consumptions
Submission of requests
Telecom Egypt e-Bill
Preview and Pay your phone Bill
Payment through Credit Card
Civil Service Organization
Request a copy of your birth certificate
Request to issue an ID
Pay via credit card including charges for home delivery
Traffic Service
Car license issuance...
Pay through Credit card or Cash on Delivery
Home delivery through National Post
Public Notary
Validation of proxies
Taxation Services
Ministry of Finance: General Taxation, Sales Taxation, and Customs
Tax Calculators
Payment history
Tax forms submissions, sigining and payment on home delivery .
Export Information Service
A full interactive service providing information on exporting ( shipments, taxes, deals,…)
Miscalleneous
Informative: how to? what documents? etc..
Exports Information
TRA complaints
Tourism Police complaints
Tanseek
National Postal Authority
Government Web Sites
Innovative Ideas
-Payment ( COD)
-Authentication ( Sign On Delivery/Pin Code distribution)

15. Online Services (ctd) Egyptian Libraries consultation Train Ticketing
Regional Buses Ticketing
Opera House Ticketing …
And many others…
Levels of Services:
Informative
Enquiry
Transactional
Integrated
Electricity Service:
Large Customers and Small customers
Online enquiry of invoices and electricity consumptions
Submission of requests
Telecom Egypt e-Bill
Preview and Pay your phone Bill
Payment through Credit Card
Civil Service Organization
Request a copy of your birth certificate
Request to issue an ID
Pay via credit card including charges for home delivery
Traffic Service
Car license issuance...
Pay through Credit card or Cash on Delivery
Home delivery through National Post
Public Notary
Validation of proxies
Taxation Services
Ministry of Finance: General Taxation, Sales Taxation, and Customs
Tax Calculators
Payment history
Tax forms submissions, sigining and payment on home delivery .
Export Information Service
A full interactive service providing information on exporting ( shipments, taxes, deals,…)
Miscalleneous
Informative: how to? what documents? etc..
Exports Information
TRA complaints
Tourism Police complaints
Tanseek
National Postal Authority
Government Web Sites
Innovative Ideas
-Payment ( COD)
-Authentication ( Sign On Delivery/Pin Code distribution)

16. Citizen Relationship (CRM-Complaint)
Via:
Call Center via fixed phone (19468 or 19GOV)
Fax
15 entities (central/separate)
PM office
eGovernment Portal (Bawaba)
Ministry of Interior
Water Companies …
Levels of Services:
Informative
Enquiry
Transactional
Integrated
Electricity Service:
Large Customers and Small customers
Online enquiry of invoices and electricity consumptions
Submission of requests
Telecom Egypt e-Bill
Preview and Pay your phone Bill
Payment through Credit Card
Civil Service Organization
Request a copy of your birth certificate
Request to issue an ID
Pay via credit card including charges for home delivery
Traffic Service
Car license issuance...
Pay through Credit card or Cash on Delivery
Home delivery through National Post
Public Notary
Validation of proxies
Taxation Services
Ministry of Finance: General Taxation, Sales Taxation, and Customs
Tax Calculators
Payment history
Tax forms submissions, sigining and payment on home delivery .
Export Information Service
A full interactive service providing information on exporting ( shipments, taxes, deals,…)
Miscalleneous
Informative: how to? what documents? etc..
Exports Information
TRA complaints
Tourism Police complaints
Tanseek
National Postal Authority
Government Web Sites
Innovative Ideas
-Payment ( COD)
-Authentication ( Sign On Delivery/Pin Code distribution)

17. Business Services Large account Electricity billing
QIZ companies enrollment
Investment Information Portal
Business Portal.
E-Procurement Portal.

18. Local Administration Services
Single window model in municipal offices (e-Alexandria, Red Sea, Suez, Greater Cairo, …) providing multiple services:
Building permits
Commercial licenses for shops
Street Advertisements
Street works permits
Low cost houses
Habitation taxes
Others…

19. Implementation Mechanisms
Outsourcing to Private sector
PPP (financed by Private)
Alliances with Major international Vendor:
Microsoft
Oracle
IBM HP

20. Challenges Low ICT penetration Computer illiteracy
High Illiteracy rate
Cash society/low plastic money penetration
Unadapted legislative environment
Limited automation in Public administration
Inefficient/ill defined Business Processes
Limited enthusiasm of staff/high management
Limited budget
Lack of expertise
Corruption

21. Impact Limited utilization (<1%)
Limited public/professional awareness

22. Immediate Plans Increase of e-services utilization:
Awareness campaign targeting mainly youth
Availing additional access channels
Telephone (call centers/IVR), community service centers, …
Roll out of successful pilots

23. Challenges Low level of automation in government
Low computer and internet literacy/penetration
Highly cash society
High illiteracy rate
Exaggerated security issues
Rigid financial systems
Only paper documents accepted

24. Thank you … hkadi@ad.gov.eg