1. The Advisor Event of the Year Sandra Busby Welsh Contact Centre Forum
Welcome to AgentFest 2018
The Advisor Event of the Year
Your Host for the day
Sandra Busby Welsh Contact Centre Forum
#WCCFAgentFest

2. Welcome Ian Rothwell of RW Learning
AgentFest 2018
Welcome
Ian Rothwell of RW Learning
Resilience development in a contact centre environment
#WCCFAgentFest

3. Please help yourself to refreshments and return by 11:30
AgentFest 2018
Time for a Break
Please help yourself to refreshments and return by 11:30
#WCCFAgentFest

4. AgentFest 2018 Welcome Ian Rothwell of RW Learning
Resilience development in a contact centre environment
#WCCFAgentFest

5. AgentFest 2018 Time for Lunch please help yourself
Please join your tour by your table groups
and return by 13:45
#WCCFAgentFest

6. Sandra Busby Welsh Contact Centre Forum
AgentFest 2018
Welcome Back
Sandra Busby Welsh Contact Centre Forum
#WCCFAgentFest

7. Meet the Leaders Ian Praed, Chief Operations Officer at Optimum Credit
Rebecca Price, Head of Operations UK at Dwr Cymru
Paul Allen, Centre Operations Manager at Which?
#WCCFAgentFest

8. AgentFest 2018 Final break Please return by 3pm Twitter @WelshCCF
#WCCFAgentFest

9. Share your best ideas and capture others to make your centre the best
AgentFest 2018
Ideas Exchange
Share your best ideas and capture others to make your centre the best
#WCCFAgentFest

10. AgentFest 2018 Knowledge Exchange 60 Second Challenge
#WCCFAgentFest

11. AgentFest 2018 Who won the selfie competition?
Congratulations on being the best agents of 2018
#WCCFAgentFest

12. AgentFest 2018
Thank you for coming we hope you enjoyed the day and captured lots of new ideas to take back to your centres
#WCCFAgentFest