1. TQM Implementation Issues
Bijay Lal Pradhan

2. TQM
Quality is a mind-set, a fixed mental attitude or disposition that predetermines a person’s response to and interpretation of situations. With the greater successes of Japanese companies, companies all over the world found that it is necessary to have good quality management practices to stay competitive.

3. TQM
TQM as a management approach of an organization is centered on quality, based on the participation of all its members and aiming at long term success. This is achieved through customer satisfaction and benefits to all members of the organization and to society.

4. Total Quality Management
Everything and Everyone in the organization is subject to improvement. It is a never ending journey. (Park, 2002)

5. Total Quality Management
Most companies are trying to satisfy their customer’s needs and expectations. This can only be achieved through, improvement in product quality, increased customer satisfaction, and continuous improvement towards world class organizations. These challenges urged companies around the globe to change their old traditional systems, and implement new quality approaches to deliver high quality goods and services. Companies that can deliver quality are the ones that will be able to compete on the globalization era.

6. TQM Implementation and Impact dimension
Key Factors of TQM Implementation
Top Management commitment and involvement
Suppliers' empowerment and relationship
Policy deployment
Customer relationship
Process control and involvement
Research and development
Evaluation and Assessment
Training and Education
Employee empowerment and involvement
Key factor of TQM impact
Employee Satisfaction
Customer Satisfaction
Product Quality
Business Performance

7. TQM implementation Benefits
Many firms in the world have arrived at the conclusion that effective TQM implementation can improve their competitive abilities and provide strategic advantages in the marketplace. Benefits of TQM implementation (Islam and Karim, 2010)
improved quality,
employee satisfaction,
employee participation,
productivity,
teamwork,
communication,
working relationship,
profitability, and
customer satisfaction,
market share

8. Benefits…
90% improvement rate in employee relations, operating procedures, customer satisfaction, and financial performance is achieved due to TQM implementation (Becker, 2001)
Coronado and Antony (2002) indicated that achieving high product quality and pursuing successful TQM implementation are highly dependent on top management support.

9. Challenges
A study conducted by Ahmed and Hassan (2003) showed that in Western European countries, for instance France, Italy, England, and Norway the way firms implement their TQM practices is very complicated and has a long process.
following were the problems noted in the implementation of TQM:
Do not have even a single conception of quality;
No clear vision, mission and concrete quality policy for the institutions; t
he leaders of the institutions do not understand the modern concept of quality and obligation to it;
firms have poor observation, care and control of quality;
there is lack of time and resources and
most enterprises prefer short-term goals to the long-term ones;
the process of achieving total quality management is complicated involving all members of the organization;
organizations require enough time to change employees’ traditional standpoint to the concept of quality.

10. Why Some Organizations Fail
Failing to consider customer wants and needs
Failing to establish good internal communications
Too much emphasis on short-term financial performance
Failing to take advantage of strengths and opportunities
Neglecting operations strategy
Failing to recognize competitive threats
Too much emphasis in product and service design and not enough on improvement
Neglecting investments in capital and human resources