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Module # 5 Introduction
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Unit # 1
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Unit #1 Learning Objectives
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Effective Communication
A Critical Role for Supervisors Title, plus bullet points: Per DCF, the # of words on the page, ideally, is no more than 6. All Titles: 32 point Ariel Black font, bold. Blue color: 27, 95, 170 Titles should have no more than 2 lines. If there is a 2nd line requirement, keep both at 32 point Ariel bold. Text: Calibri, non-bold. Green color: 86, 148, 79 1st size 30 point; 2nd size 26 point; 3rd size 22 point; 4th size 20. It would be rare to have more than the 1st size on a slide
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A Supervisor communicates:
Directions Feedback Clarifications Supports Expectations Title, plus bullet points: Per DCF, the # of words on the page, ideally, is no more than 6. All Titles: 32 point Ariel Black font, bold. Blue color: 27, 95, 170 Titles should have no more than 2 lines. If there is a 2nd line requirement, keep both at 32 point Ariel bold. Text: Calibri, non-bold. Green color: 86, 148, 79 1st size 30 point; 2nd size 26 point; 3rd size 22 point; 4th size 20. It would be rare to have more than the 1st size on a slide
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Effective Communication = Increased Safety for Children
Title, plus bullet points: Per DCF, the # of words on the page, ideally, is no more than 6. All Titles: 32 point Ariel Black font, bold. Blue color: 27, 95, 170 Titles should have no more than 2 lines. If there is a 2nd line requirement, keep both at 32 point Ariel bold. Text: Calibri, non-bold. Green color: 86, 148, 79 1st size 30 point; 2nd size 26 point; 3rd size 22 point; 4th size 20. It would be rare to have more than the 1st size on a slide
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Email vs. Verbal Communication
Title, plus bullet points: Per DCF, the # of words on the page, ideally, is no more than 6. All Titles: 32 point Ariel Black font, bold. Blue color: 27, 95, 170 Titles should have no more than 2 lines. If there is a 2nd line requirement, keep both at 32 point Ariel bold. Text: Calibri, non-bold. Green color: 86, 148, 79 1st size 30 point; 2nd size 26 point; 3rd size 22 point; 4th size 20. It would be rare to have more than the 1st size on a slide
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Activity: What’s My Learning Style?
Title, plus bullet points: Per DCF, the # of words on the page, ideally, is no more than 6. All Titles: 32 point Ariel Black font, bold. Blue color: 27, 95, 170 Titles should have no more than 2 lines. If there is a 2nd line requirement, keep both at 32 point Ariel bold. Text: Calibri, non-bold. Green color: 86, 148, 79 1st size 30 point; 2nd size 26 point; 3rd size 22 point; 4th size 20. It would be rare to have more than the 1st size on a slide
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Crucial Conversations
Title, plus bullet points: Per DCF, the # of words on the page, ideally, is no more than 6. All Titles: 32 point Ariel Black font, bold. Blue color: 27, 95, 170 Titles should have no more than 2 lines. If there is a 2nd line requirement, keep both at 32 point Ariel bold. Text: Calibri, non-bold. Green color: 86, 148, 79 1st size 30 point; 2nd size 26 point; 3rd size 22 point; 4th size 20. It would be rare to have more than the 1st size on a slide
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Crucial Conversations
Make it Safe
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Crucial Conversations
Master My Story
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Crucial Conversations
Explore Others’ Path
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Crucial Conversations
Move to Action
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Clear Expectations
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Activity: High Stakes and Frightening Lapses: DSS, La Alianza and the Private Sector
Title, plus bullet points: Per DCF, the # of words on the page, ideally, is no more than 6. All Titles: 32 point Ariel Black font, bold. Blue color: 27, 95, 170 Titles should have no more than 2 lines. If there is a 2nd line requirement, keep both at 32 point Ariel bold. Text: Calibri, non-bold. Green color: 86, 148, 79 1st size 30 point; 2nd size 26 point; 3rd size 22 point; 4th size 20. It would be rare to have more than the 1st size on a slide
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Listening Skills 5.2.1
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Learning Objectives 5.2.2.
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Preparation 5.2.3
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Full Attention 5.2.4
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Use of Silence 5.2.5
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Active Listening 5.2.6
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Reflecting Back 5.2.7
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Asking Permission 5.2.8
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Body Language 5.2.9
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Feedback 5.3.1
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Learning Objectives 5.3.2
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Stop, Stay, Start 5.3.3
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What Should I Stop Doing?
5.3.4
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What Should I Stay (or keep) Doing?
5.3.5
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What Should I Start Doing?
5.3.6
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Characteristics of Effective Feedback
5.3.7
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Good Feedback is Specific
5.3.8
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Good Feedback is Directed at Behavior the Recipient Can Control
5.3.9
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Good Feedback is Respectful
5.3.10
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Good Feedback is Descriptive Rather than Evaluative
5.3.11
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Situation, Behavior, Impact (SBI) model of Feedback
5.3.12
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