1. Comp 20 - Training & Instructional Design
Unit 8 - Web 2.0 and Social Networking Tools
This material was developed by Columbia University, funded by the Department of Health and Human Services, Office of the National Coordinator for Health Information Technology under Award Number 1U24OC

2. Health IT Workforce Curriculum Version 2.0/Spring 2011
Learning Objectives
Discuss the strength and weaknesses of Social Learning as a training approach
Select appropriate Social Media tools to support Social Learning and training
List guidelines for using web conferencing applications
Describe the characteristics of Web 2.0 tools that can be used in training
Discuss mobile learning uses in training
Students will be able to:
Component 20/Unit 8
Health IT Workforce Curriculum Version 2.0/Spring 2011

3. A Strategic View EHR Training
EHR Application Training – which button to press
Meaningful Use and improving patient care
More than HelpDesk Support
Component 20/Unit 8
Health IT Workforce Curriculum Version 2.0/Spring 2011

4. OTHER LEARNING APPROACHES TO TRAINING AND LEARNING
formal to informal
OTHER LEARNING APPROACHES TO TRAINING AND LEARNING
Component 20/Unit 8
Health IT Workforce Curriculum Version 2.0/Spring 2011

5. Health IT Workforce Curriculum Version 2.0/Spring 2011
Blended Learning
Classroom Introduction
Lectures, readings
Case-based problem solving
Discussion
Follow-up with online activities
Component 20/Unit 8
Health IT Workforce Curriculum Version 2.0/Spring 2011

6. Health IT Workforce Curriculum Version 2.0/Spring 2011
Social Learning
Phone call
Walk to the next office
Water cooler discussions
Unstructured
User-initiated
Informal transfer of knowledge
Nothing new (but technology)
Most common form of learning in an organization
Component 20/Unit 8
Health IT Workforce Curriculum Version 2.0/Spring 2011

7. Social Learning Strengths
Reduce training costs
Anyone in organization can create and distribute learning materials
Content is relevant and timely
Faster response to needs and changes
Staff prefer informal/on-the-job training
Component 20/Unit 8
Health IT Workforce Curriculum Version 2.0/Spring 2011

8. Social Learning Weakness
No central location
Standards and Structure
Resource quality
Content validation
Organizational alignment
Component 20/Unit 8
Health IT Workforce Curriculum Version 2.0/Spring 2011

9. A New Model for Learning
Courtesy of Harold Jarche (Creative Commons License)
Component 20/Unit 8
Health IT Workforce Curriculum Version 2.0/Spring 2011

10. Dare2Share Example of Social Learning
Augments existing formal training programs
Knowledge sharing
Enterprise YouTube
Culture of social learning
Someone’s job
Component 20/Unit 8
Health IT Workforce Curriculum Version 2.0/Spring 2011

11. TECHNOLOGIES TO SUPPORT SOCIAL LEARNING IN THE WORKPLACE
Component 20/Unit 8
Health IT Workforce Curriculum Version 2.0/Spring 2011

12. American Society for Training and Development Report
The Rise of Social Media: Enhancing Collaboration and Productivity Across Generations
Learn truly useful things
Learn more in less time
Get better work done
Get more work done
Social Media Benefit Index (SMBI)
Component 20/Unit 8
Health IT Workforce Curriculum Version 2.0/Spring 2011

13. Social Media Tools Descending Importance
Virtual environments
Social Bookmarking
Microblogging - Twitter
YouTube and Flickr
Podcasts
Blog
Social networks (Facebook, LinkedIn) and Wikis
Share workspaces
Component 20/Unit 8
Health IT Workforce Curriculum Version 2.0/Spring 2011

14. LCMS and Social Learning
Social learning is a network of learners and impacts
Learners are discrete individuals linked to RLO
LCMS
Course enrollment,
SCORM reusable learning objects (RLO)
Assessment and tracking
Component 20/Unit 8
Health IT Workforce Curriculum Version 2.0/Spring 2011

15. What is Web 2.0? User-generated content Interoperability Collaboration
Component 20/Unit 8
Health IT Workforce Curriculum Version 2.0/Spring 2011

16. Examples of Popular Web 2.0 Tools
Ability to rate and review – Amazon
Create your own content – how to, YouTube, eHow, instruction manuals
Instant Q&A – Facebook, Twitter, Google Search
Component 20/Unit 8
Health IT Workforce Curriculum Version 2.0/Spring 2011

17. Wikis and Blogs and Shared Workspace
Wikis – collaborative websites that enable users to add, edit, and share multimedia content using basic word-processor-style tools
Blogs – a website, usually maintained by an individual where the content is displayed in reverse chronological order
Shared Workspace – a web environment to share files that support other collaboration tools and communication.
Component 20/Unit 8
Health IT Workforce Curriculum Version 2.0/Spring 2011

18. Video – Podcasts and YouTube
Production Tips
Keep it short
Crop tight
Use a tripod
Reduce background noise – audio and visual
Good light
Component 20/Unit 8
Health IT Workforce Curriculum Version 2.0/Spring 2011

19. Health IT Workforce Curriculum Version 2.0/Spring 2011
Web Conferencing
Test early and test often
Good network connection
Various platform
Browser plug-ins or special software
Dedicated hardware vs. browser-based
Component 20/Unit 8
Health IT Workforce Curriculum Version 2.0/Spring 2011

20. Health IT Workforce Curriculum Version 2.0/Spring 2011
Web Conferencing Tips
Large, bold font
6-8 lines per page
Plain backgrounds that contrast text
Avoid complex animations or fast motion
Provide objectives in advance
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Health IT Workforce Curriculum Version 2.0/Spring 2011

21. Web Conferencing Tips – cont.
Check background room noise
Maximum session length 60 minutes
Limit audience size
Check Time zones
Periodically check with attendees on the other site
Plan how to close the session.
Component 20/Unit 8
Health IT Workforce Curriculum Version 2.0/Spring 2011

22. M-Learning (mobile learning)
Definition: Learning or training on a portable device smaller than a laptop.
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Health IT Workforce Curriculum Version 2.0/Spring 2011

23. M-Learning Pros and Cons
Advantages:
Low-cost mass learning
Contextual and exploratory learning
Anytime, Anyplace
Storage and delivery of documents
Time-sensitive learning
Micro-learning
Challenges:
Connectivity
battery life
Screen size and key size
Bandwidth
File formats supported by a specific device
Multiple standards, multiple screen sizes, multiple operating systems
Component 20/Unit 8
Health IT Workforce Curriculum Version 2.0/Spring 2011

24. SELF-DIRECTED LEARNING
Learning Plans and Portfolios
SELF-DIRECTED LEARNING
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Health IT Workforce Curriculum Version 2.0/Spring 2011

25. Training – The Big Picture
Continuing Medical Education
Certification and Compliance
Clinical care
Job task training
HR training
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Health IT Workforce Curriculum Version 2.0/Spring 2011

26. Health IT Workforce Curriculum Version 2.0/Spring 2011
Personal Development
Employee and manager negotiate
Formal training
Mentoring
Knowledge sharing
Component 20/Unit 8
Health IT Workforce Curriculum Version 2.0/Spring 2011

27. Learning and Development
Learning and development “now needs to concern itself as much with helping employees become dynamic, agile, self-directed, smart learners as with creating learning solutions for them. Smart learners develop trusted resources and networks; use the most appropriate tools; and have the right mix of skills to make effective use of these tools and resources.”
Jane Hart, Center for Learning and Performance Technologies
Component 20/Unit 8
Health IT Workforce Curriculum Version 2.0/Spring 2011