3. UNIT NINE
MANAGING PEOPLE
外语学院大学英语教学部外招生教研室制作

4. ML Book two unit nine overview
Reading Managing across cultures
Starting Up Understanding managing
Language review Reported speech
Listening Good managers
Skills Socialising and entertaining
Vocabulary Verbs and prepositions
Case study The way we do things
Page(78-85)

5. Starting up To be a good manager you need to: A B
What qualities and skills should a good manager have? Choose the six most important from the list.
To be a good manager you need to:
1.like people enjoy working with others
3. give orders listen to others
5.make suggestions judge people’s abilities
7.plan ahead be good with numbers
9.make good presentations be persuasive B
If you are managing people from different cultures, what other qualities and skills do you need?

6. Managers need to be good at ………
Listening A
Kriengsak Nriatpattanasai is a management consultant in Thailand. Listen to the first part of the interview and complete the chart.
Managers need to be good at ………
…… in order to
1.observing
…………… the behavior, the ………..and ……………of their staff
2.listening
……… ………… their staff’s ……….
3.asking questions
…… …….all the ………… ..they need to make the right decisions.
4.speaking
…………….their ………… ..clearly to all their staff.
understand
strengths
weaknesses
problems
learn
about
find
out
information
communicate
objectives

7. Listening B plan in advance.
9.2 Listen to the second part of the interview. Decide whether these statements are true or false, according to Kriengsak.
plan in advance.
find out about the local language, culture and conditions.
get to know the local people.
try to become experts as soon as possible.
spend time observing and asking questions.
true
true
true
false
true

8. Listening C
9.3 Listen to the third part of the interview and answer these questions.
What do foreign managers often want from Asian staff?
What do the managers sometimes ignore?
Why do the managers underestimate the local skills and abilities?
They mistakenly want them to be more forceful, to deal with problems logically, and to be ambitious.
They ignore the background, education and cultural difference between themselves and their staff.
Because they focus too much on their weaknesses, jump to conclusions too quickly and label all local staff as the same.

9. Listening D
What advice would you give to a foreign manager who is going to manage staff in your country?

10. Vocabulary A B A good manager should be: respond listen deal believe
Verb and preposition combinations are often useful for describing skills and personal qualities. Match the verbs 1 to 7 with the prepositions and phrases a) to g).
A good manager should be:
respond
listen
deal
believe
delegate
communicate
invest
in their employee’s abilities
to a deputy as often as possible
to employees’ concerns promptly
with colleagues quickly
with problem quickly
in regular training courses for employees
to all suggestions from staff B
Which do you think are the three most important qualities in Exercise A?

11. Vocabulary C 1 2 3 4 5 someone something
Some verbs combine with more than one preposition. Say whether the following combine with someone or something. C
someone
something 1
report to
report on 2
apologise for
apologise to 3
talk to
talk about 4
agree with
agree on 5
argue about
argue with

12. Complete these sentence with suitable prepositions from Exercise C.
Vocabulary D
Complete these sentence with suitable prepositions from Exercise C.
I agreed ………. her that we need to change our marketing strategy.
I talk …………my boss every Monday at our regular meeting.
We argued …………next year’s budget for over an hour.
He apologized ………..losing his temper.
We talked ………….our financial problems for a long time.
The Finance Director argued………..our Managing Director over profit sharing.
I apologized …………Paula for giving her the wrong figures.
Can we agree ………..the date of our next meeting?
with to
about
for
about
with to on E
Write three questions using some of the verb and preposition combinations above. Then work in pairs. Ask each other the questions.

13. Reading approximately 1 in 7 approximately 1 in 5 approximately 1 in 3
Many US managers are sent abroad to work; some find it difficult to adapt to local conditions. What do you think the figure is?
approximately 1 in 7
approximately 1 in 5
approximately 1 in 3
Now read the article (page 81) and check your answer.

14. Answer these questions about the article.
Reading
Answer these questions about the article. B
Why has the number of people working aboard increased?
Who did the following-the German manager in England or the American manager in France?
He made staff stay in inside the building at lunchtime.
He gave staff targets.
He had meals with each member of staff.
He sopped staff drinking during working hours.
He seemed to be watching his staff.
He worked harder than other staff.
What are the differences in the way the two managers managed their staff?
German manager
American manager in France
American manager in France
German manager in England
American manager in France
American manager in France

15. Reading rules relationships goals a position a new culture adapt to
Match words from each column to make common word combinations. For example, adapt to a new culture. Then check your answers in the article. C
adapt to
take up
set
apply
develop
rules
relationships
goals
a position
a new culture

16. Complete these sentences with correct form of say or tell.
Language review
Complete these sentences with correct form of say or tell. A
said
He ………that he was finding it difficult to manage people.
He ……….me that he was finding it difficult to manage people.
She ……….him to improve his performance.
She ………they would never agree.
My boss………me not to pay the invoice.
He ………that he worked for General Electric.
told
told
said
told
said

17. Language review
9.4 your colleague is away and you have been asked to check their voice mail. Listen to each message. Note down who rang and what was said or asked. Then write a short note for your colleague. C
2.Jason phoned about the management training course. He said he wanted to confirm his place on the course and he asked who was leading it.
3. Carol rang about next Friday’s meeting. She asked how many people would be at the meeting and what time it would finish.
4. Maria phoned about the budget. She wanted to know how much you (had) spend on the Tokyo trip. She said she needed to fill in the expenses claim by Friday.

18. Skills being on time the way people dress
Socializing is an important part of good management. When socializing for business in your country, how important are the following? A
being on time
the way people dress
how you address people (first names or family names?)
giving gifts
shaking hands/kissing/hugging/bowing

19. Skills What does Alexandra invite Rachel to do?
9.5 Rachel, who is the from the UK, is on a business trip to Russia. Alexandra is a Russian business contact. Listen to their conversation. Then answer these questions. B
What does Alexandra invite Rachel to do?
Does Rachel accept?
Alexandra invite Rachel to have dinner at a
restaurant with colleagues.
Rachel refuses politely.

20. 9.5 complete this extract from the conversation in Exercise B.
Skills C
9.5 complete this extract from the conversation in Exercise B.
Rachel
Alexandra
Well, it’s very ………….., Alexandra, but I think I’d like to relax at the hotel tonight………don’t …….. I’m a bit tired, quite honestly.
Are you sure? You’d really enjoy it.
It’s very kind of you, but perhaps…………….
kind of you
if you
mind
another time

21. Skills Well, Marta, people like to be in the open air.
9.6 listen to their conversation. Below are the answers to three questions. What were the questions? D
Well, Marta, people like to be in the open air.
I usually watch television.
Well, generally I spend time with my children.
What do people here like doing in their spare time?
What about you, Sven, what do you usually do after work? In the evenings?
How about you, Marta?

22. 9.7 Listen to another conversation between Sven and Marta.
Skills E
9.7 Listen to another conversation between Sven and Marta.
What did Sven do to entertain Marta?
Sven showed Marta round Stockholm and took her for a meal. F
9.7 Listen again. In which order do you hear these sentence?
I’m glad you enjoyed the tour.
We’ll be in touch soon.
I hope you have a good journey back.
Thanks for showing me round the city.
Thanks very much for your hospitality.
I really enjoyed the meal tonight. 4 6 5 3 1 2

23. Role play these situations.
Skills G
Role play these situations.
You are having dinner with a business contact who tries to persuade you to try a type of food you hate. Refuse politely.
You meet a business contact in a foreign country. Find out the information below. Also, tell them about yourself using a) to d) as a guide.
a) how they spend their weekends
b) where they go for their holidays
c) What they do in the evenings
d) What kinds of hobbies and sports they like

24. The way we do things (page 84)
Case study
The way we do things (page 84)
The Sales Manager and Deputy Sales Manager decide to hold a meeting with representatives of both groups. The purpose of the meeting is to decide what actions to take so that sales representatives work together more effectively.
Divide into groups:
Group A Sales Managers (turn to page 136)
Group B Deputy Sales Managers (turn to page 137)
Group C Muller Sales Representatives (turn to page 138)
Group D Peterson Sales Representatives (turn to page 140)
Read your role cards and prepare for the meeting. Use the agenda as a guide for the meeting. It will be led by the Sales Manager and the Deputy Sales Managers.
Form new groups with people from groups A, B, C and D. Have a meeting and decide what actions you should take to improve the effectiveness of the sales team.
Task

25. Case study
Writing
As the Sales Manager of MPM, write a memo to the CEO about the actions agreed on in the meeting with the sales representatives.
Writing file page 131

26. Thank you!