1. Elevator-Escalator Reliability Failure notification

2. City Place

3. Definition of the Problems/Failures
Aging Lift Equipment – Years old
Poor Contractor Performance
Unreliable – 70% downtime
Bus bridge expense – 10k yearly
Poor communication to customers IE: station signage; media relation communications; etc.
Inability to monitor lifting device operations at LRT Stations remotely

4. Root Causes of the Problems/Failures
Poor Contractor Performance – Current Contractor inability to keep Lift equipment working in the most efficient manner
Lack of remote monitoring capabilities on lift equipment
Poor communication to customers
Age of Lift Equipment

5. Improved Strategies
Award of Performance contract with incentives and liquidated damages
Installation of the new On-line Remote Monitoring (ORM) Software and Equipment will allow us to utilize predictive maintenance practices and be proactive before equipment goes down
Utilization of improved signage at the stations along with communication on all Visual Message Boards (VMB) at LRT Stations will vastly improve Communications to customers
Decrease response time on Bus Bridge requirements
Capital Project to replace elevator cabs along the Redline.

6. Progress Evaluation
Development of monthly matrix for Mean Time Between Failures (MTBF) of 1500 hours; Mean Time Between Repairs (MTBR) 3.73 hours; and Entrapments no more than 1.75
Reduction in complaints due to equipment failure
Reduction in bus bridge

7. Cost Savings/Reliability of Equipment
Approximately $9K Reduction in cost for Bus Bridges
Unit Reliability –97.7% Operability of all lift equipment