1. Lecture 42

2. Helping Others Grow

3. Quotations

4. “No one can sincerely try to help another without helping himself.”
Charles Dudley Warner
“No one can sincerely try to help another without helping himself.”

5. E.B. (Elwyn Brooks) White, Charlotte, in “Charlotte’s Web”
“By helping you, perhaps I was trying to lift up my life a trifle (a little).”

6. Being a Nurturing, Positive Person

7. Being a Nurturing, Positive Person
Understand that most people have needs of growth.
Make a team with a coworker to form a network.
Be a role model for others.

8. A List of Mentoring Behaviors
Do counseling
Providing friendship
Encourage problem solving
Explain complexities
Teaching the right skills
Encourage continuous learning
Sponsor
Do coaching
Protect others
Share challenging tasks
Act as a referral agent
Become a Role model
Giving support and encouragement
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9. Coaching Skills and Techniques

10. Coaching Skills and Techniques
Provide specific (or behavioral) feedback.
Criticism may not be pinching and should be positive.
Encourage the person to speak.
Ask useful and tough questions.
Provide emotional support.
Provide constructive advice.
Use “could” rather than “should.”
Interpret what is happening.
Allow for modeling the desired performance.

11. Principles of Training

12. Principles of Training
Encourage concentration and make people focus.
Use motivated interest (passion).
Learn how to remember.
Ensure the meaningfulness of learning materials.
Give feedback on progress.
Ask the trainee to reflect on what was learned.
Deal with trainee defensiveness.
Use various learning styles (e.g. some people learning better in groups).

13. Tactics for Dealing with Difficult People

14. Tactics for Dealing with Difficult People
Give ample feedback.
Criticize constructively.
Help the difficult person feel more confident.
Use tact and diplomacy.
Use non-hostile humor.
Reinforce civil behavior and good moods.