1. INTER Versicherungsgruppe
Insurance
Business challenge
Buying health insurance can be daunting: pick the wrong policy and costly medical bills might not be covered. German insurer INTER wanted to make it easier for customers to choose the right plan.
Transformation
INTER launched an AI chatbot built on IBM® Watson® and IBM Cloud™ that answers customers’ questions about dental insurance and helps them buy a policy at the most convenient time for them.
“Our customers have given highly positive feedback about our chatbot from IBM Watson and IBM Cloud, saying that it provides intelligent answers to their questions.”
—Andre Dinzler, Press Officer, INTER Versicherungsgruppe
Andre Dinzler, Press Officer, INTER Versicherungsgruppe
Business benefits:
33% rise
in sales of dental insurance
70%
of online sales completed through self-service
30 minutes
saved for internal sales teams as the chatbot answers common questions
INTER Versicherungsgruppe
Boosts sales of dental insurance by 33 percent with a new AI virtual assistant and online channel
Solution components
IBM® Cloud™
IBM Cloud Garage
IBM Watson® Assistant
IBM Watson Natural Language Understanding
Client Name
INTER Versicherungsgruppe
Company Background
INTER Versicherungsgruppe (INTER) is an independent insurer offering a broad range of policies for private and commercial customers. Founded in 1926, the company employs more than 1,500 people and is headquartered in the German city of Mannheim.
Business challenge
Buying health insurance can be daunting: pick the wrong policy and costly medical bills might not be covered. German insurer INTER wanted to make it easier for customers to choose the right plan.
The benefit
Dental insurance sales are up 33 percent, with 70 percent of online purchases completed through self-service. The chatbot answers common questions, saving up to 30 minutes for internal sales teams.
Pull Quote
“Our customers have given highly positive feedback about our chatbot from IBM Watson and IBM Cloud, saying that it provides intelligent answers to their questions.”
—Andre Dinzler, Press Officer, INTER Versicherungsgruppe
Solution components
IBM® Cloud™
IBM Cloud Garage
IBM Watson® Assistant
IBM Watson Natural Language Understanding
Case study Link
INTER Versicherungsgruppe (INTER) is an independent insurer offering a broad range of policies for private and commercial customers. Founded in 1926, the company employs more than 1,500 people and is headquartered in the German city of Mannheim.
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