1. Market Research Professor Lawrence Feick University of Pittsburgh

2. Outline Definition: what is market research? Examples of market research problems Who does market research? Glossary: types of data, studies, variables Focus on focus groups, surveys, observation, experiments Sampling Market research in 1998

3. What is market research? Collection and organization of information to be used for marketing decision making

4. Examples of market research problems Target market selection Product studies Pricing studies Distribution studies Promotion studies Sales research

5. Who does market research? Managers or market researchers in the firm producing the product (clients) Market research firms (suppliers) Advertising agencies (agencies) Organizations that produce market research information as a byproduct of other activities

6. Source: Advertising Age May 25, 1998 The Largest Market Research Firms 1997

7. Market research suppliers: types of services Custom research Syndicated research

8. A glossary of research terms Types of data Types of studies Type of variables

9. Types of data Secondary data –collected for another purpose –there is always relevant data available –sources of secondary data Primary data –collected to answer the current question

10. Types of studies Quantitative –quantity data: amounts, means, percentages –surveys, experiments, observation methods Qualitative –richness, depth of understanding –directional, not quantified results –depth interviews, focus groups

11. Types of variables Independent variable –a variable that has an effect on another –a predictor or explanatory variable Dependent variable –a variable that is affected by another Examples: –purchase patterns and income

12. Focus on: Focus Groups

13. Focus groups Most frequently used qualitative method Involves moderated group discussion Typically 1.5 hours Example usage: product concept testing, name tests

14. Focus on: Surveys

15. Surveys Data collected by asking questions Art and science of asking questions Descriptive technique that yields: –averages: potato chip consumption –relationships: is potato chip consumption related to age? to income?

16. Interviewer-administered questionnaires Personal interview surveys Telephone surveys

17. Self-administered questionnaires Mail surveys Fax surveys Computer surveys

18. Comparing methods of collecting survey data

19. Radisson Hotels Customer Satisfaction Survey

21. Architectural Digest 1998 Rate Card Survey: First page

22. Architectural Digest 1998 Rate Card Survey: Last page

23. Focus on: Observation

24. Observation Data collected by recording information Avoid bias from contact that influences responses UPC scanners, Nielson Medias black boxes, hidden cameras

25. Focus on: Experiments

26. Experiments Involve manipulated independent variables –provide insight into cause and effect Data collected with surveys and observation Package design tests, ad copy tests, test markets

27. Sampling: an aside Population Census versus sample Types of samples –probability samples –nonprobability samples Sampling and statistics

28. Market research in the late 1990s: linked data Supermarkets loyalty cards –purchase data from scanners –demographic data from membership –tailored promotions to members, neighborhoods Readers Digest direct mail system –tailored mailings based on expected response and expected profitability –uses purchase data, survey data, purchased lists

29. Market research in the late 1990s: single source data Uses a consumer panel Combines: –demographics from surveys –observed black box data –observed scanner data Provides linkages among: –customer demos, media habits, purchases Split cable experiments

30. Market research in the late 1990s: brand anthropology Developing new ways to understand brand meaning in consumers –collages –thick description –in-home observation

31. Market research: the bottom line Market research defined--reprise –Collection and organization of information to be used for marketing decision making Market research, to be useful, –focuses on managers problems –answers the right questions –affects decision making