1. Study of Employee Benefits—2011 and Beyond
Group Life and AD&D Insurance
Used prior claim experience for each entity (Communications, Business, Wireless) and applied 100% credibility to develop self-supporting rates
Objective was to develop the most competitive cost structure possible
Established rates for groups on combined basis and with new single plan design as conveyed in RFP
Retirement Funding Account
Tax-advantaged financial instrument used to fund qualified Retiree Life Insurance obligations; regulated by IRS code
Currently in place for South Retirees
Investment gain on RFA deposits / monies build on tax exempt basis
OPEB liability for PVFB of South Retiree group life insurance relative to current RFA level is important

2. Study of Employee Benefits—2011 and Beyond
Group Life and AD&D Insurance
100% credibility with self-supporting rates
Most competitive cost structure
Group rates and single plan
Retirement Funding Account
Qualified Retiree Life Insurance
Already in place for South Retirees
Investment gain on RFA deposits
OPEB liability for South Retiree group

3. Study of Employee Benefits—2011 and Beyond
Group Life and AD&D Insurance
100% credibility with self-supporting rates
Most competitive cost structure
Group rates and single plan
Retirement Funding Account
Qualified Retiree Life Insurance
Already in place for South Retirees
Investment gain on RFA deposits
OPEB liability for South Retiree group

4. Study of Employee Benefits—2011 and Beyond
Group Life and AD&D Insurance 100% credibility with self- supporting rates Most competitive cost structure Group rates and single plan
Retirement Funding Account
Qualified Retiree Life Insurance
Already in place for South Retirees
Investment gain on RFA deposits
OPEB liability for South Retiree group

5. Advantages of Choosing Prudential
Innovative Products and Services
Enhanced offerings help keep your employee benefits competitive
Expert Implementation and Account Management
Proven project management staff provides flawless account installation
Experienced, responsive account team focuses on value-added service
Best-in-Class Technology
Easy access and functionality streamlines program administration
Exceptional Enrollment Capabilities
Professional enrollment portfolio gives valuable campaign options
Industry Leader
Brand recognition helps ensure employee satisfaction with your carrier selection

6. Record-Keeping Services—The Details by Group
273 Clients ■ 2.8M Covered Employees ■ 95% Persistency
Basic / Optional
GUL / GVUL
Active
Retiree
Direct Bill Groups
Beneficiary and Assignment Services
Accept paper or Web
All records on Web available 24 x 7
Provide confirmations
Process changes and permit self-service
Re-solicit for updated records
Termination Services (Portability and Conversion)
Accept termination files
Mail materials to terminated employees with two notices
Process portability forms
Provide ongoing direct-billing for ported policies
Life Claim Facilitation Services
Prepare claims with eligibility data
Collect supporting documents and certified death certificate
Perform follow-up mailings
Pay claim via SHC’s dedicated claim team
Billing
Accept Hewitt and SHC self-billed files
Direct bill specified GUL population
Eligibility
Prudential will transfer and house records

7. Building a Better Employee Experience
June 12, 2012
RealChallenges. Real Solutions. Real Results.

8. Building a Better Employee Experience
June 12, 2012
RealChallenges. Real Solutions. Real Results.

9. Building a Better Employee Experience
June 12, 2012
RealChallenges. Real Solutions. Real Results.