1. Giving and Receiving Feedback

2. EFFECTIVE FEEDBACK Begin with a positive observation.
Describe the behavior you observed.
Explain the impact of the behavior.
Describe the desired behavior.
Give encouragement.

3. EFFECTIVE FEEDBACK 1. Begin with a positive comment.
Describe related behavior that has been helpful or positive
Reassure the person that you’ve noticed the good along with the issues
Give balance to your feedback

4. EFFECTIVE FEEDBACK 2. Describe the behavior you observed.
Focus on the behavior, not the person
Be specific about the behavior
Avoid judging the person’s motives or intentions
Avoid vague, broad or absolute statements
Avoid emotional or hurtful language

5. EFFECTIVE FEEDBACK 3. Explain the impact of the behavior.
How it affects you or others
Why the behavior has become a problem
4. Describe the desired behavior.
What you need or expect
What you’d like the person to do differently in the future

6. EFFECTIVE FEEDBACK 5. Give encouragement.
Affirm the strengths of the individual
Express confidence in the person’s ability to succeed

7. RECEIVING FEEDBACK
Listen carefully
Ask questions to clarify
Thank the person