1. How to give Feedback

2. Why Feed-Back? Reinforce good practice Correct poor performance
Identify a path to improvement

3. A Bit ‘O Theory…Pendleton Model
Learner states what was good about performance
Teacher states areas of agreement & elaborates
Learner states what was poor/areas for improvement
Teacher states what they think could be improves

4. Demonstration

5. Final Tips Be constructive… Use non-judgmental language
Limit to 1 or 2 items ONLY
Discuss how to apply the feedback in future sessions
Give feedback on specific behaviours rather than on general performance. E.g. “great job, well done!” may warm the heart, but it will not help the learner to improve performance nor guide future learning. On the other hand, feedback like “You waited for the patient to explain what she was afraid of before reassuring her. Well done” helps the learner focus on features of his or her performance that might be accentuated or changed in future.
Do not point out a barrage of faults – overwhelm and demoralise the learner.

6. Questions?