1. Induction & Recruitment Process. Mark Karlisle January 24th 2017
Quality and Insight Panel Our new induction Programme for involved tenants
Induction Hand Book.
Induction & Recruitment Process.
Mark Karlisle January 24th 2017

2. What’s Involved ? Initial Contact Introduction
Induction folder contents
Recruitment
Induction

3. Section 1. INTRODUCTION
Introduction Meeting What is the QIP/What do we do? Vision Purpose & Values Statements. Role profile. Induction Checklist. Training Action Plan (TAP) QIP Action Plan

4. Section 2. Governance Documents
Application Form
Code of Conduct
Terms of Reference
Fairness and Opportunity E&D Doc
Equality and Diversity Strategy
Translation and Accessibility
Policy, Board, and Committee Members
Expenses Procedure & Claim form
Call for Scrutiny Doc.

5. Section 4. Awareness Reading
Customer Promises
THT Business Plan Summary
Regulatory Standards –Compliance
Value for Money Introduction

6. Section 5. Knowledge and Support
Staffing list
Measuring the Value of Customer Involvement
THT Customer Involvement Groups
Top Tips for Tenants: Holding your Landlord to Account through Scrutiny.

7. Feedback “If you don’t ask you don’t get....”
3&6 Month development feedback
After each scrutiny
For appraisals
For training sessions
For support given
Q & A session

8. Training Documents & Insights
Please leave me your address if you would like me to share any further information :::::::::::::::::::