1. Civility, Safety & Interaction Online
4/5/2019
Civility, Safety & Interaction Online
Malaysia, January 2019
© 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

2. Key Findings – Malaysia
The nature of online risk types: The types of risks that stood out for Malaysia compared to the global averages included: 1) receiving offensive or obscene content, 2) encountering fake news and internet hoaxes, and 3) being asked inappropriate and personal questions by strangers
Our social circles became more risky: Within Malaysia, risks from family and friends also increased significantly to 26% (+11% vs. the previous year)
The pain from online risks was significant: Within Malaysia, moderate to severe pain was experienced by 65% of consumers, 10 points above the global average
Consequences were up; positive actions were down: Malaysians were in line with the WW trend for consequences and were more likely to say they had lost trust in others offline and their lives became more stressful compared to the previous year
Millennials, boomers and teenage girls were hit hardest by risks: More baby boomers suffered from moderate to severe pain compared to their global peers (82% vs. 39%)
There was a surge in teens asking for help. In Malaysia, teens were above the global average in asking for help from another adult (34%)
Decline in DCI: Malaysia (+2) registered a small loss in DCI and ranks #6 of the 22 countries surveyed

3. Nature of online risk types in Malaysia
4/5/2019
Nature of online risk types in Malaysia
The most common type of unwanted contact involved being asked inappropriate or personal questions by a stranger; Malaysia’s reading in this category was 20 points above the global average
Malaysians were most likely to encounter fake news and internet hoaxes, the former coming in 5 points above the global average
Various forms of bullying were the most typical behavioral risks experienced
Receipt of unwanted sexual imagery or messages dominated this category both in the Malaysia and globally; unwelcomed requests for sexual favors was slightly higher in Malaysia than globally
Q2.01 Please choose which of the following TYPES of Unwanted Contact you have ever experienced. Q2.02 Please choose which of the following TYPES of Hoaxes, scams or, frauds you have ever experienced.
Q2.03 Please choose which of the following TYPES of offensive behavior you have ever experienced. Q2.04. …Please choose which of the following TYPES of Sexual risks you have experienced ever.
© 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

4. Social circles became riskier in Malaysia
4/5/2019
Social circles became riskier in Malaysia
Worldwide, while 62% of online risks were sourced from strangers and people respondents knew online only, family and friends accounted for 28% of online risks, up 11 points YOY
Within Malaysia, risks from family and friends also increased noticeably to 26% (+11% vs. the previous year)
JR add
*Added in Latest Wave
Risks from family & friends +11 points in Malaysia
(11 points WW)
Q2a. Which types of people have, in the past treated you in an unsafe or uncivil manner online?
© 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

5. Severe pain from online risks was higher in Malaysia
4/5/2019
Severe pain from online risks was higher in Malaysia
Worldwide, 55% of consumers reported experiencing moderate or severe pain due to online risks, with 16% saying they felt no pain at all
Within Malaysia, moderate to severe pain from online risk exposure was experienced by 65% of consumers, 10 points above the global average; Malaysians reported noticeably higher levels of severe pain compared to the rest of the world, as well (37% vs. 28%)
Q5.1: How much emotional, psychological or physical pain did you suffer because of…
© 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

6. 4/5/2019
Malaysia experienced more consequences from risks and were less inclined to take positive actions
Worldwide, there was an increase in consequences and a decrease in positive actions following online risk exposure; the top five consequences showed 3- or 4-point increases from the prior year; people also were less likely to take positive actions (-3 to -5 points)
Malaysians were in line with the WW trend for consequences and were more likely to say they had lost trust in others offline and that their lives became more stressful compared to the previous year
Malaysia showed declines in positive actions taken as a result of online risks, and were less likely to use secure privacy settings on social media
*Worldwide trend based on 20 countries common in latest research and prior year
**Digital Civility Challenge item
© 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

7. Millennials, boomers and teenage girls were hit the hardest
4/5/2019
Millennials, boomers and teenage girls were hit the hardest
Online risks had some of the strongest impacts on millennials, boomers and teenage girls in terms of risk exposure, consequences and the attendant psychological, physical and emotional pain
Consequences significantly impacted boomers (94%) and more of them suffered moderate to severe pain compared to their global peers (82% vs. 39%)
More teenage girls in Malaysia also experienced moderate to severe pain compared to the global average (75% vs. 61%)
Q2: Which of these has ever happened to you or to a friend/family member ONLINE? Q9: ….Please tell us if any of the following has ever happened to you or to a friend/family member as a consequence of being treated uncivilly? Q5.1: How much emotional, psychological or physical pain did you suffer because of…
© 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

8. More teens asked for help with online risks
Worldwide, there was a surge in teenagers asking for help with online risks from both parents (+32 points to 42%) and adults (+19 points to 28%)
In Malaysia, teens were above the global average in asking for help from another adult (34% vs. 28%), but were less inclined to seek help from a parent (36% vs. 42% for the global average); still 33% of teens in Malaysia reported asking a parent for help with an online risk, up 33 points from the previous year’s study
Asking parents for help jumped 33 points
Asking an adult for help rose 31 points
Q12: Have you ever taken any of the following actions after you were treated in an unsafe or uncivil manner online?

9. 4/5/2019
DCI trend
DCI Rank
Country
Region
2 years ago
prior year
latest research
Global 65 68 66 2
United States
N. America 56 61 51 8
Canada 60 1
United Kingdom
W. Europe 45 50 3
France 58 52 4
Belgium 59 5
Germany 62 57 9
Italy 63 11
Ireland 64 16
Hungary
CEE 73 72 19
Russia 74 75 6
Malaysia
APAC 7
India 10
Singapore 15
Vietnam 71 12
Mexico
Latam 76 69 13
Brazil 70 17
Colombia 77 18
Argentina 20
Chile 22
Peru 78 79 14
Turkey
MEA 21
South Africa
Worldwide, Microsoft’s Digital Civility Index (DCI) fell two points from the previous year, driven by a widespread decline in unwanted contact
Malaysia (+2) registered a small loss in DCI and rank #6 of the 22 countries surveyed
*Worldwide trend based on 20 countries common in latest research and prior year
Q2: Which of these has ever happened to you or to a friend/family member ONLINE?
© 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.