1. National Council for Quality and Development
Established 1999
10 people, budget 1.4 million Euro
Ministry of Finance
Mission to support and stimulate Central Government agencies on their work on TQM and HRM

2. Central Government Agencies
Approximately 300 Agencies
5 % of the workforce
About employees
Highly decentralised
Areas of responsibility: higher education, social insurance, labourmarket, police, tax administration, justice, defence, infrastructure …..
Not responsible for: transport, healthcare, nursery care, elderly care, education, social welfare service…..

3. Quality activities for the Public Sector
Quality Conference - 6th time - all levels of Public Sector - every 2nd year participants seminars and workshops - next in October -03
Inspiring examples - selection for 2nd QC - Central Government
National Quality Award
Regional Quality Awards
Sector Quality Awards - healthcare - education
At the national level app. 25 % of the applicants are from the Public Sector. 2 winners (1992)
At the regional level app. 50 % of the applicants and winners are from the Public Sector

4. Dissemination of CAF Swedish version, printed and on the web
Establishing CAF- Networks for benchmarking
Develop a web based assessment, the CAF Indicator
More exposed at existing training programs and seminars
The Swedish Institute for Quality will support information and training on demand
NCQD will arrange special information and training activities

5. CAF networks for benchmarking
5-8 agencies, 4 meetings/year
1 Indicator network and 1 based on traditional assessment
CAF assessment
Benchmarking with other group members
Input from outside the group; other agencies, universities, consultants

6. Web based assessment -CAF Indicator
Existing tool developed by the SIQ
Today possible to use based on the SIQ-Model and the EFQM-Model
2-days training course to became a certified user
1000 Euro for registration, 40 Euro/responder
The responder scores on the Indicator Web
The software will administrate the process and provide the result in an attractive way

7. Web based assessment -CAF Indicator
Strengths - Possible to get all of the people in the organisation involved in the assessment process - Partner involvement - “Cut” the results in many different slices
Weakness - no consensus process during assessment

8. Web based assessment -CAF Indicator

9. Web based assessment -CAF Indicator