1. Enterprise search behaviours Unravelling reality
Martin White, Managing Director, Intranet Focus Ltd
Visiting Professor, Information School, University of Sheffield
@intranetfocus
Search Solutions 27 Nov 2018
@Intranetfocus

2. My search history 1975 – 2018 (and beyond..!)
DECO
Unilever Computing Services
1982
1999
1975

3. Running order The chasm between IR and enterprise search
2018 – enterprise search really is different
Research opportunities
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4. Bridging the chasm Information retrieval Enterprise search
This is just to compare the number of books on IR and the number of books on the practice of search. An example of the need for academia and practice to build better links

5. ‘Web search’ cf ‘Enterprise search’
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6. ‘Web search’ cf ‘Enterprise search’
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7. ‘Web search’ cf ‘Enterprise search’
Microsoft Research 2005 – 2018
Total number of ‘Publications’
(All topics)
Publications on enterprise search 28
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8. The invisibility of enterprise search
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9. The scale of the opportunity
Enterprise search installed base = 500,000 so
Enterprise search user base = 500 million?
What would be the economic impact if enterprise search worked effectively?
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10. ‘Web search’ cf ‘Enterprise search’
WHY?
Web
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11. Running order The chasm between IR and enterprise search
2018 – enterprise search is different
Research opportunities
@Intranetfocus

12. @Intranetfocus

13. Information behaviours
Information School, Sheffield Tom Wilson, Nigel Ford, Paul Clough et al
Reading through documents we have stored on our personal or team files
Sending an to one or a group of people we know
Talking to a colleague or an acknowledged expert
Posting a request on a social media channel
Browsing through an intranet
Checking through a department or team wiki
Asking for assistance at the next team meeting
Searching on the web
Use an enterprise application (HR, ERP etc)
Searching on a specific application
Searching across multiple applications
Searching across multiple applications and languages
Information behaviours
Information behaviour
Information-seeking
behaviour
Information search
behaviour
Professor Tom Wilson 1999
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14. The foundations
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15. User levels – the reality
High tech manufacturing (IF client)
Oil and gas (Cleverley and Burnett 2018)
Pharmaceutical
(IF client)
Employees
87000
110000
100000
Total queries a month
164000
450000
140000
Top 30 queries as a % of total queries
25%
14% 5%
Number of unique users
73000
70000
62000
Queries per unique user
2.2
6.4
2.3
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16. Information seeking – some numbers
Intranet Focus client
This slide, from real data, shows the balance of use in a major law firm
Global law firm – approx respondents out of 2000 staff
% using each option on a ‘very frequent’ or ‘frequent’ basis
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17. University of Tampere Miamaria Saastamoinen and Kalervo Jarvelin
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18. Robert Gordon University Paul Cleverley and Simon Burnett
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19. Robert Gordon University Paul Cleverley and Simon Burnett
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20. Essex and Strathclyde Universities Tony Russell-Rose, Jon Chamberlain and Leif Azzopardi
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21. Sheffield University School of Management Stephanie Carmen Segura Rodas
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22. Glasgow and Strathclyde Universities David Maxwell, Leif Azzopardi and colleagues
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23. Glasgow and Strathclyde Universities David Maxwell and Leif Azzopardi
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24. Glasgow and Strathclyde Universities David Maxwell, Leif Azzopardi and Yashar Moshfeghi
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25. The shape of search Intranet Focus client
Rank 1-10
Rank
Query log for one month
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26. Danish Police
Cecilie Rask with Agnes Molnar
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27. Danish Police Cecilie Rask with Agnes Molnar
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28. Running order The chasm between IR and enterprise search
2018 – enterprise search is different
Research opportunities
@Intranetfocus

29. Research opportunities – ten to start with
Sector/size/cultural factors in seeking behaviour
Impact of query construction in a second language
SERPs and stopping strategies in enterprise usage
Enterprise search evaluation frameworks and metrics
Longitudinal studies of search use (cycles, impact of business changes)
Value of best bets in enterprise search
Information quality factors that impact search satisfaction
User interface design for enterprise search
Value/implementation of personalization in enterprise search
Role of search in the digital workplace
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30. And another ten!
Impact of GDPR on personalization and expertise profiling
Searching enterprise social media
Benefits of taxonomies and metadata
Impact of training on search effectiveness
Collaborative search – opportunities and implications
Use cases for mobile search in the enterprise
Optimisation of crawl and index on enterprise content
Search solutions for building information modelling
Assessment of search UIs from an accessibility perspective
The value of chatbots and digital assistants in the enterprise
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