1. Computer Services
Business challenge
Ricoh needed to ensure reliable service quality and low latency as it expanded its video and web conferencing services, as well as avoiding system outages caused by hardware failure.
Transformation
Ricoh chose to migrate to IBM ® Cloud™ bare metal servers in five IBM Cloud global data centers to ensure reliable service, and created a mechanism to leverage redundant capacity to eliminate outages.
“UCS is used for global business video and web conferences, and ensuring always-on service delivery is essential.”
—Naoki Umehara, Ricoh Cloud Platform Department
Business benefits:
Migrated
video delivery operations to the cloud without configuration changes
Ensured
low latency, high-quality service with IBM Cloud bare metal servers
Halved
operational costs in the three years since moving to IBM Cloud
Ricoh
Delivers global video and web conferencing with a transformed business model based on IBM Cloud
Solution components
IBM® Cloud™ bare metal servers
Client Name
Ricoh
Company Background
Headquartered in Tokyo, Ricoh operates in approximately 200 countries, empowering digital workplaces using innovative technologies and services, enabling individuals to work smarter. Ricoh has been driving innovation for more than 80 years, and is now a leading provider of video and web conferencing, document management solutions, IT services, and industrial systems.
Business challenge
Ricoh needed to ensure reliable service quality and low latency as it expanded its video and web conferencing services, as well as avoiding system outages caused by hardware failure.
The benefit
By operating UCS using IBM Cloud, Ricoh halved its operational costs, eliminated outages, increased capacity and scalability, and dramatically improved service quality.
Pull Quote
“Our foremost priority is to provide a super-stable, high-quality service that is available 24/7. UCS is used for global business video and web conferences, and ensuring always-on service delivery is essential.”
—Naoki Umehara, Ricoh Cloud Platform Department
Solution components
IBM® Cloud™ bare metal servers
Case study Link
Headquartered in Tokyo, Ricoh operates in approximately 200 countries, empowering digital workplaces using innovative technologies and services, enabling individuals to work smarter. Ricoh has been driving innovation for more than 80 years, and is now a leading provider of video and web conferencing, document management solutions, IT services, and industrial systems.
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