1. Introduction to Milestone Services

2. Get the most out of your Milestone system
Starting out
Use our end-user training and on-site consultancy services to ensure the installation works as intended.
Maintain and optimize the system
Use our technical support and system health checks to make sure your system is always up to date and has the optimal configuration.
Customize the system
Integrate even more business processes and functions into your XProtect® video surveillance system. Our engineers will help you.

3. Milestone CARETM When you want extra support for your Milestone system
Milestone Care is Milestone’s support and maintenance program. It is designed as a supplement to the support offered through our highly qualified network of resellers and system integrators.
Milestone Care™ Basic
Milestone Care™ Plus
Milestone Care™ Premium
Milestone Care™ Elite
Complimentary, self-service support that comes with every Milestone product
Includes eLearning modules, user forums and online knowledge base
Free access to XProtect software updates. Comes with Connected Services, like Customer Dashboard and push notifications via Milestone Mobile
Round-the-clock access to Milestone Technical Support with committed service level agreements
Customizable support offering with a dedicated Milestone Technical Account Manager and committed resolution times .

4. Milestone CARETM
Choose the level of technical support that matches the needs of your business.
Milestone Care™
Basic
Milestone Care™
Plus
Milestone Care™ Premium
Milestone Care™
Elite
Trade-in value on software products
30%
100%
100%
100%
24/7 Technical Support - - + +
Committed response time
(15 minutes/phone, 4 hours/ ) - - + +
Technical Account Manager - - - + .

5. Milestone Consultancy Services
Design your system With the System Design Service, Milestone creates a system design for your installation and proposes what equipment should be used.
Get your system up and running The System Start-up service is available as a remote or onsite service. Milestone engineers will assist in installing and deploying your Milestone solution.
Work with system upgrades Get assistance from Milestone engineers when it’s time to upgrade your system.
Finetune your system A System Health Check ensures your system is aligned with Milestone best practices.
Customize your system Integrate an internal business system, with assistance from Milestone engineers.
Tailored consultancy and engineering services help you customize your Milestone system.

6. Milestone Customer Dashboard
Reduce support costs through proactive system management
System uptime reports and customizable notifications help integrators address potential system issues before they disrupt your business.
Customer Dashboard is a part of the Connected Services available via a Milestone Care Plus subscription. It requires an Internet connection.
When you want to help your integrator help you

7. End-customer eLearning
Make the best use of your internal resources by promoting our online end-customer eLearning courses
Increase customer satisfaction by ensuring they know how to get the most out of the platform
Save time spent on follow-up visits and service calls by directing customers to these courses
Many courses are available in multiple languages
Multiple Courses:
Getting Started with XProtect® Smart Client
Using XProtect® LPR
Installing and Using the Milestone Husky™ M10
Getting Started with XProtect® Web Client
Using XProtect® Smart Map
In addition to channel partner-focused eLearning, we also offer end-customer eLearning courses. These courses cover important features in the XProtect VMS and can be a great supplement to the training you provide during implementation. By directing end-customers to the eLearning courses, you give them an opportunity to re-visit key features when they need to use them, without having to call you or your staff for assistance. You also increase end-customer satisfaction because the eLearning helps to reinforce the training you provide and helps customers to feel supported and familiar with the system.