1. The Future of IT Support. Where is the University going
The Future of IT Support.  Where is the University going?  Where is IT Support going?"
19th March 2008

2. Strategic aims and role of IT
To be one the UK’s top ten universities, and in the world’s top 50 research intensive universities
Support for Learning & Teaching, Research, Student Experience, administration
Support for performance improvement initiatives in all of the above
Ease administration burden and free academics to focus on teaching, Research furthering strategic aims and objectives
Avoid duplication of services
Return on investment
No longer a phrase from the commercial world
It is with us to stay and monitoring will become increasingly 2

3. 2004 2005 2006 C Harvard 1 MIT 3 2 4 Oxford 5 Cambridge 6 Imperial 1413 9
Manchester 43 35 40
Edinburgh 48 30 33
St Andrews 70
136
109
Warwick 80 77 73
Glasgow
112
101 81
Dundee
168 ?
Aberdeen
194
267
195 3

4. Financial out turn

5. Income Glasgow V Strathclyde

6. Focus started with IT Services 06 / 07 initial look at Faculties
Who is monitoring?
Internal audit
Audit Comm
SMG
Formal audit
Internal Audit
Focus started with IT Services
06 / 07 initial look at Faculties
07 / 08 and beyond increased Faculty involvement
Interested Parties
Funding Council(s)
Research Investment Community 6

7. Shared Services – what does this mean to Glasgow
Increasing awareness and interest
UK & Scottish Governments
Funding Councils
Research Investment Communities
Increased collaboration and partnerships
The shared services agenda will not disappear
Where is Glasgow? 7

8. Service portfolio and catalogues
Central Services
Managed Desk Top
Central
Help desk
Security
Backup
Disaster Recovery
Training
The list goes on
Service portfolio and catalogues
Improved communications and planning per subject 8