1. Paul Tombleson & Ganapathy Iyer
Effective Delivery of a SaaS Implementation – A SAP SuccessFactors Perspective
Paul Tombleson & Ganapathy Iyer

2. WHAT DO WE TALK ABOUT CONTENT Introduction
Setting the Context – Cloud Computing and SaaS
Some Buzzwords to Remember
Making It SaaSy
The Potholes – Keeping SaaS sassy!
Questions
WHAT DO WE TALK ABOUT

3. Introduction
Paul Tombleson
Director at Lagom
Programme Manager for Auckland Council’s SAP SuccessFactors Implementations
lagomgroup.co.nz
Outcome integrator specialised in delivering complex projects and programs.
Focus on managing risks and delivery to enable customers focus on their core business
Ganapathy Iyer
Director at Lagom
Project Manager for Auckland Council’s SAP SuccessFactors Implementations

4. Lagom enables you to focus on your core business.
Why Lagom?
Lagom enables you to focus on your core business.

5. What We Do? SAP Solutions Delivery Management Innovation Hosting
Application Support
Project Resourcing
Consulting & Commercial
Request for Proposal (RFP)
Business Case (Treasury Better Business Case)
Strategic Advice and Assurance
Programme /Project Delivery
Digital Enablement
Data Services
Consulting
Capability
SAP Cloud Platform

6. 4 $206.2b $85.1b Setting the Context – Cloud Computing and SaaS
Revenue
Years to Double
Deployment Models
$206.2b
Public Cloud Services
On Cloud – Private or Public
Hybrid (Integrated with On-Premise applications)
$85.1b
SaaS Applications
Gartner predicts SaaS revenues to reach $85 billion in

7. Security Agile Iterations New Functionality Plug N Play Pay As you Go
Some Buzzwords (It’s all about SaaS)
Agile
Access it on the beach
New Functionality
Plug N Play
Pay As you Go
Security
Scalability
Analytics
Easy to Integrate
Lower Costs
Iterations
Out of the Box
Machine Learning AI
Dashboards
Faster Time to Value
API

8. Applied to a HRIS SaaS Solution Context
Making the Case for SaaSiness (Business Case and Pre-Mobilisation)
Applied to a HRIS SaaS Solution Context
A Typical Framework
Strategic Context and Roadmap
High Performing Workforce, Cloud Adoption
What is Driving the Change
Wasted Time, Cumbersome Processes, Talent Access
Risks – You’ve got to love them.
Workforce Engagement, Talent Retention, Costs
What Outcome will the change deliver?
Reduced Manual Forms, Speed, Workforce Insights, Talent Engagement and Retention
Your Options and your Option!
SAP SuccessFactors, Workday, ELMO etc.
The Numbers and the Plan
Finances, Governance, Management

9. Applied to a SaaS Solution
Delivery Framework
Enabling the SaaSiness (Delivery)
Applied to a SaaS Solution
Start with the Team
Plan and Align
Execute
Exit
Discover, Prepare, Explore
Realise
Verify
Deploy
Run
Governance
PMs
Business SMEs
Technology Partners – SaaS
Technology Enablers - Internal
Data Folks
Change Management
Training
Communication
Testing
Deployment
Guiding Principles
Scope & Requirements
Define a successful outcome.
Define how success is measured
Plan, Plan, Plan
Phases, Milestones, Deliverables
Roles and Responsibilities
Infrastructure & Environments
Support Model
Solution Validation
Build / Configuration
Testing
Change Management
Training
Align Exit Criteria
Enable Adoption
Measure against Exit Criteria
Close and Transition

10. The Potholes – Keeping it SaaSy
People
Process
Technology / Data
Organisation
Forgotten Groups
Adoption Challenges
What Drives People
Responding to Feedback
The “U” Process
Adopt not Adapt
The “B” Process
Keeping it Simple
Architectural Fit
Environments and Alignment
Integration and Infrastructure
Data, Data and Data
Culture
Engagement
Priority
Commitment

11. lagom-group-limited
lagomgroupnz