1. Group 2.2: eServices to Citizens
Agreement on European Portal
Vision required
What is to be achieved especially to support EU policies and Single Market
How to deliver on the vision
Governing principles
Broad statement of respective roles

2. eServices to Citizens Business Model
Networking peer-to-peer relationship
Co-responsibility, cooperation and collaboration
Clarity in EU and Member State roles

3. eServices to Citizens Practical Steps Develop a vision and strategy
Identify citizens information and services needs at the EU level via surveys, studies of existing demand
Content and language crucial and major tasks
Build on existing services – EURES
Examine potential for Gateway –eBroker?

4. eServices to Citizens IDA – Short term
Continued role in strengthening A-A exchanges
Develop an agreed vision and strategy
Studies and market research
Identify opportunities for adding value

5. eServices to Citizens IDA – long term Further development of portal
Dynamic
Customisation
Language issue