1. Government Printing Works
PRESENTATION TO THE PORTFOLIO COMMITTEE FOR HOME AFFAIRS
PERFORMANCE REPORT 2013/2014
Professor A D Mbewu
Chief Executive Officer
Celebrating 125 years

2. ANNUAL PERFORMANCE REPORT
GPW in 2013/2014 succeeded in achieving or exceeding the targets for 37 of its 49 key performance indicators (76%). In many instances when a target was missed, the circumstances were beyond the control of GPW.

3. BRANCH : OPERATIONS AND PRODUCTION
KEY PERFORMANCE INDICATOR
ANNUAL TARGET
PERFORMANCE
TARGET ACHIEVED +/-
1. New facilities
 Completed construction of
secured facilities and re-location once new secured facilities are
completed
 Renovation of Pavilion 3 commenced -
2. Modern equipment
3 items of equipment procured
3 items procured + 
ID documents or cards conform to clients’ specifications
100% confirm to specifications
100% conformity to specifications +

4. BRANCH: OPERATIONS AND PRODUCTION
KEY PERFORMANCE INDICATOR
ANNUAL TARGET
PERFORMANCE
TARGET ACHIEVED +/-
4. ID Documents
Turnaround time of less than 3.3 days
Turnaround time 3.3 days -
5. Passports spoilage
rate
Maintain or reduce spoilage rate of less than 3%
1.7% of 656, 600 passports spoiled +
6. Examination scripts
100% of required number of scripts delivered within client-specified timeframe
100% of 21, 902, 988 scripts delivered within specified timeframe
7. Standard operating procedures
Develop and maintain standard operating procedures for all security printing. No losses to theft.
Achieved
No losses to theft of security products

5. BRANCH : FINANCE KEY PERFORMANCE INDICATOR ANNUAL TARGET PERFORMANCE
KEY PERFORMANCE INDICATOR
ANNUAL TARGET
PERFORMANCE
TARGET ACHIEVED +/-
 8. Unqualified audit
report 
 Maintain unqualified audit opinion
 Unqualified audit opinion for 5th year running +
 9. Reduction in audit
findings 
Reduction in audit findings
8.3% reduction in related audit findings
 10. Turnaround time in
monthly financial
management reports
10 days
9 days
11. Turnaround time in performance reports
30 days 16

6. BRANCH : FINANCE KEY PERFORMANCE INDICATOR ANNUAL TARGET PERFORMANCE
KEY PERFORMANCE INDICATOR
ANNUAL TARGET
PERFORMANCE
TARGET ACHIEVED +/-
12. Revenue – rand value
 R1,216,473 value of
revenue
 R780,659 value
of revenue -
13. Operating cost as a
percentage of revenue 
 19.4%
 25.2%
14. Gross profit margin
 27.4%
 35.9% +
15. Debtor collection period
 60 days
 77 days _
16. HDI procurement
 20%
 18%

7. BRANCH : FINANCE KEY PERFORMANCE INDICATOR ANNUAL TARGET PERFORMANCE
KEY PERFORMANCE INDICATOR
ANNUAL TARGET
PERFORMANCE
TARGET ACHIEVED +/-
17. Inventory turnover rate
2.5 days
8.8 days +
18. SCM policy
Revised and approved
Revised and approved
19. Investment in additional production assets  R
R41 657 000 _
20. Return on capital investment
27.9%
44%

8. BRANCH : HUMAN RESOURCES
KEY PERFORMANCE INDICATOR
ANNUAL TARGET
PERFORMANCE
TARGET ACHIEVED +/-
21. Human resources plan
Implemented human
resources plan.
Achieved +
22. Job descriptions and job
evaluation
Revised job descriptions and evaluation 
100% achieved
23. Migration plan
 Implemented migration plan
Not achieved _
24. Filling of posts
 5Filled posts in accordance with staffing plan
 5 of 14 management posts filled
25. GPW training academy
Implement -

9. BRANCH : HUMAN RESOURCES
KEY PERFORMANCE INDICATOR
ANNUAL TARGET
PERFORMANCE
TARGET ACHIEVED +/-
26. Training days per
employee
3 training days per employee
1 842 training days provided (3 per employee) +
27. Special remuneration dispensation
Completed submission for special remuneration
Achieved
28. Human resources policies
Approved and implemented human resources policies
All 6 outstanding human resources policies

10. MARKETING BUSINESS UNIT
KEY PERFORMANCE INDICATOR
ANNUAL TARGET
PERFORMANCE
TARGET ACHIEVED +/-
29. e-Gazette system
Implement, review and refine e-Gazette system
Achieved +
30. Public web project
Review and refine
public web project
31. Call Centre
Establish and implement
call centre
Not achieved _
32. Development and
implementation of brand
(and logo)
Brand in place
33. Government Gazette
100% Government
Gazettes published
according to
quality and delivery
specifications
99.96% of the
2,573 editions published according to specifications

11. MARKETING BUSINESS UNIT
KEY PERFORMANCE INDICATOR
ANNUAL TARGET
PERFORMANCE
TARGET ACHIEVED +/-
34. Brand and logo
Develop brand
(and logo)
Developed +
35. Product diversification
One new product developed
4 new products developed
36. Marketing Strategy
Completed
and approved
marketing strategy
Achieved

12. INFORMATION COMMUNICATIONS TECHNOLOGY BUSINESS UNIT
KEY PERFORMANCE INDICATOR
ANNUAL TARGET
PERFORMANCE
 TARGET ACHIEVED +/-
37. Systems avaialbility
System availability > 98%
99.3% systems availability achieved +
38. Major incidents
Impact
Less than 5 major incidents
Less than 300 minutes of impact
One incident
195 minutes of impact
39. Secure ICT environment
Zero security breaches
Achieved
40. Mitigation of ICT risks
> 98% mitigated
100% mitigated
41. Ubumbano Project (ERP)
Review and refine Dynamix AX
and Hiflex

13. INFORMATION COMMUNICATIONS TECHNOLOGY BUSINESS UNIT
KEY PERFORMANCE INDICATOR
ANNUAL TARGET
PERFORMANCE
TARGET ACHIEVED +/-
41. Mitigation of AGSA
findings
All findings mitigated
Two of three
mitigation activities
have been completed. _
42. Mean time to respond to
call
< 4 hours +
43. Mean time to resolve
< 48 hours
25.3 hours
44. Percentage of calls
resolved within SLA
> 90%
> 95%

14. INFORMATION COMMUNICATIONS TECHNOLOGY BUSINESS UNIT
KEY PERFORMANCE INDICATOR
ANNUAL TARGET
PERFORMANCE
TARGET ACHIEVED +/-
45. Percentage of ICT staff
attended ICT service
management training
> 99% attended
99% +
46. Consolidation of
ICT services
100% of initiatives
implemented
100%
47. Implementation
of BCM
80% implemented

15. INTERNAL AUDIT BUSINESS UNIT
KEY PERFORMANCE INDICATOR
ANNUAL TARGET
PERFORMANCE
TARGET ACHIEVED +/-
48. Percentage of risk-
based internal audit
plan completed
100%
73% of internal audits identified were completed +
SECURITY BUSINESS UNIT
KEY PERFORMANCE INDICATOR
ANNUAL TARGET
PERFORMANCE
TARGET ACHIEVED +/-
49. Security risk management plan
Implemented
Security risk management plan not implemented -