1. Configuration Made Easy
Benefits
Cisco Solution
Faster Time to Service Accelerated customer deployment time by up to 15 percent
Service More Customers, More Profitably Improved productivity and sales, helping drive more revenue
Higher Margins, Focused Teams Increased margins on unified communications systems sales
Simplified Processes Streamlined procurement with fewer pieces to manage
Use Cisco CTOP to access skill of Cisco distribution partners
Provide customer configuration data to distributor through a secure portal
Setup and configuration process is managed at distributor site
“The Cisco Configure-to-Order Portal helps us engage and utilize resources effectively, accelerating time to service and improving revenue opportunities.”
- Melanie Schilling, President, TEC Communications
Background
TEC is a technology solutions provider that has been in business for over 30 years. TEC Communcations is Cisco certified in Unified Communications and IP Contact Centers. TEC’s customers often have limited IT resources and budgets, yet they increasingly demand the same unified communications capabilities that larger businesses enjoy.
Challenge
TEC standardized on Cisco Business Edition 6000 as its on-premises unified communications solution for customers. Given the flexibility and customization supported by Cisco Business Edition 6000, each customer implementation can be unique. To support those activities, TEC engineers could spend seven or more hours configuring systems to address a customer’s exact needs. TEC wanted to jumpstart the configuration process and streamline delivering solutions that met each customer’s specific requirements. That’s when TEC learned about the Configure-to-Order Portal through its distributor Ingram Micro.
Solution
Using Cisco CTOP to TEC was able to access skill of Cisco distribution partners and provide customer configuration data to its distributor through a secure portal. The setup and configuration process is then managed at distributor site.
Results
Accelerated customer deployment time by up to 15 percent
Improved productivity and sales, helping drive more revenue
Increased margins on unified communications systems sales
Streamlined procurement with fewer pieces to manage
TEC Communications
Partner: Premier
Location: Rocky River, Ohio
Industry: Technology