1. MISSION: ESC Region 20 positively impacts the learning
Community through high quality,
Cost effective products and services.
ESC Region 20 KEY FACTORS
Learning is life-long
Core
Beliefs
CORE COMPETENCIES
- Customer First
Cost efficiency
Staff excellence
Service
First
MAIN PRODUCTS / SERVICES
Software
Professional Development
Technical Assistance
Shared Services / cooperatives
Curriculum
Direct Student Services
Technology Services
VISION
To be the definitive
choice for leadership,
innovation, and the
advancement of
Learning.
Our employees
drive our success
WORKFORCE MOTIVATORS
Reputation
Passion for what they do
Family culture
Total compensation package
“Promotion” from a district -- prestige
Collaboration
maximizes results
WORKFORCE
357 Employees
118 adjuncts
147 part timers
32% Bachelor
32% Masters
2% Doctorate
FACILITIES, TECHNOLOGIES & EQUIPMENT
177,000 total sq. feet
9 acres
5 buildings
2 data centers
Video production studio
Assistive technology lab
FCC license for satellite services
Vehicles
Testing center
Video Conference hub
Labs
Cultivating strengths
Purposeful & effective communication
CUSTOMER REQUIREMENTS
Above and beyond what they can do
Timely
Accurate
Responsive
Cost effective
Expertise
KEY CUSTOMERS
19 counties in Region 20
School districts
Charter Schools
Private Schools
Statewide for software
Leadership
Teachers
Support staff

2. ESC Region 20 KEY FACTORS MARKET SHARE PERFORMANCE IMPROVEMENT
STRATEGIC
ADVANTAGES
STRATEGIC
CHALLENGES
Facilities / equipment
State agency
Reputation
Political challenges
Limited resources to stay competitive
CHANGES IN COMPETITIVE ENVIRONMENT
Explosion of internet products
More competitors –” schools have money”
Changes in funding sources
Changing State initiatives (TSDS)
KEY
COMPETITORS
Key Relationships (City, TEA, Higher Ed., etc.)
Client base - relationships
Pearson
Skyward
JR3
Independent PD contractors
On-line PD providers
Telecomm providers
Complex organization
Held to a unique standard of performance
Product Development Team
System of Service Centers
Ability to attract/retain talent
Dependent on customer’s funding
Staff turnover (retirements)
Ability to adapt / flexibility
Geographic location
Difficult to “tell” our story
Spread “thin” – VERY lean
Increasing # of charters
Other ESCs
Higher Ed
TEA
Hardware & Software Vendors (Dell, IBM, Apple, Oracle, etc.)
State/federal agencies
City of San Antonio
School Districts
Independent contractors
Contracting agencies
Covey and iPEC
MARKET SHARE
70% of state for TCC products
70% of region for technology services
Customers don’t view other suppliers as our competitors
Expectations of TEA (unfunded) mandates
PERFORMANCE IMPROVEMENT
- QMS
- SWOT
- Program evaluations
No defined systematic improvement tools thus far
Mandated evaluations and improvement plan
KEY SUPPLIERS
PARTNERS AND COLLABORATORS