1. COP Process

2. Modules
Request New/Renewal/Upgrade Order by Partner
Order Processing

3. Request New/Renewal/Upgrade Order
The Channel Partner has to login into the portal with the credentials from the that he/she has received.
Go to Order Management -> Request New Order from the Top Navigation menu.
Click on the Customer Code of the Customer you wish to Request for an Order.
Select Order Date, PO Date, enter Order Total value and PO Number (Alpha- Numeric).
Item details: Select SBU, Sub Category, Item Category, enter Item Amount and Click on Next Button.
To add more than one Oder Item Details click on the “+” icon and repeat the previous point.
Sum of all the Item amounts should be equal to the Total order value.
Upload PO & Feasibility and CAF Documents
Click on Send For Approval Button.

4. Screen: Request New Order

5. Order Approval by COP Team(Sify)
The COP member has to login into the portal.
To Approve/Reject the Order: Order Management -> Process Orders.
Choose the Customer you wish to process the Order
Click on the Order Request ID
Verify the details
Select Approve/Reject and enter Reason for that
Click on Submit
Send the details to Order Logging Team to Log the Order in SFA.

6. Screen: Order Approval by COP Team(Sify)

7. If Order get rejected?
The Channel Partner has to login into the portal.
Go to Order Management -> My Order Dashboard
Click on the Orders count in the Rejected column against the customer
Select the rejected Order
Click on the Re-Initiate button
Make the correction, upload the documents and click “Send for Approval”.

8. Thank You