1. Tulane SPHTM Global Research Information Technology (GRIT) FALL 2018 http://sph.tulane.edu/grit
Oscar Davila – Director for IT–
Jason Chamberlain-
John Gerone –
Mir Islam –
Eric LeBlanc –
Ken Tyrolf –
John Lefante - Associate Dean for IT–
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New Student Orientation

2. Agenda Information Technology Guide for New Students
Tech Support Options
SPHTM Computer Labs
Wireless Access
Wav
Office 365
Software from e-academy
Technology Services
Security
Other sites
Q & A
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New Student Orientation

3. Information Technology Guide for New Students
A guide for students of what Tulane Technology has to offer. This includes tech support, wireless Access and restrictions, password reset, canvas, etc. Visit
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New Student Orientation

4. Tech Support
Tulane Technical Support and Network Center Services Support.
search the Knowledge Base at
submit a ticket online at
a live agent will assist you at (504) or toll-free at (866) from 7am to 7pm Mon-Fri
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New Student Orientation

5. Tech Support GRIT – 18th floor suite 1800
The Technology Service Center
Howard Tilton Memorial Library Technology Support Desk. 9 am to 5 pm, Monday through Friday, laptop support.
Learning Commons on the first floor of the Howard-Tilton Library: password, laptop, wireless access and software support
GRIT – 18th floor suite 1800
4/6/2019
New Student Orientation

6. SPHTM Computer Labs Tidewater Building Rooms 1214, 1216, 1218, 1220
Monday 8 am to 6 pm
Tuesday-Thursday 8 am to 8 pm
Friday 8 am to 6 pm
Saturday, Sunday 10 am to 4 pm
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New Student Orientation

7. SPHTM Computer Labs Lab computers provide Internet Access
Microsoft Applications: Word, Excel, Access, PowerPoint
Statistical Packages: SAS, SPSS, STATA, ARCGIS
Other socio-economic/demographic software
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New Student Orientation

8. Wireless Access Visit https://ts.tulane.edu/wireless-services, or
Call the Technical Support and Network Operations Center (TSNOC) at (504) , or
Visit the service desk at the Technology Connection in the Lavin-Bernick Center, or
Come see us (GRIT) on the 18th floor suite 1800
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New Student Orientation

9. Tulane Wav
Tulane Wav accounts feature a 25GB mailbox and enhanced calendar and contact sharing.
Visit the Tulane site at for further information.
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New Student Orientation

10. Office 365 Available for Windows and Mac
Includes Microsoft Word, Excel, PowerPoint, Outlook and OneNote
1 TB of OneDrive Storage
For more information and how to install visit
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New Student Orientation

11. Software Available from e-academy unless otherwise noted
Free anti-virus software
MATLAB
SAS
SPSS
RefWorks
Endnote
Zoom (Free)
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New Student Orientation

12. Poster Printing Available from GRIT department
To submit a poster go to
Fabric Posters $10/sqft
Glossy Posters $5/sqft
Please submit 1 day prior to deadline
PDF or PowerPoint files only
Maximum width 42”
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New Student Orientation

13. Technology Services Technology Connection:
Established partnerships with Dell and Apple
Hours: 9am – 6 pm M-F and 12 – 4 pm Saturday
Phone: Toll free:
Fax:
Address: 104 Lavin-Bernick Center
Other providers
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New Student Orientation

14. Security
Information Security Office -
Phishing -
Forward suspicious s to
Password change -
Antivirus /Malware software
(Download free anti-virus software ( Trendmicro)
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New Student Orientation

15. Other sites Canvas: http://tulane.instructure.com/
Gibson:
Rudolph Matas Library:
SPHTM Website:
GRIT:
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New Student Orientation

16. Questions? Download our presentation at: sph.tulane.edu/GRIT
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New Student Orientation