1. 3.03 Understand support services PP1

2. 3.03 Understand support services
Create a therapeutic environment to provide pt care
Develop and implement –Examples
Healthcare administration
Quality control
Compliance regulations
3.03 Understand support services

3. 3.03 Understand support services
Maintain a clean and safe environment
Manage resources
Maintain an aesthetic environment
3.03 Understand support services

4. therapeutic environment
A healthcare environment is therapeutic
when it:
Supports clinical excellence in tx of the physical body
Supports psycho-social and spiritual needs of pt, family, and staff
Produces measurable positive effects on
pts’ clinical outcomes
staff effectiveness
3.03 Understand support services

5. 3.03 Understand support services
Agency Operations
Develop and implement measures to:
Provide for healthcare administration
Measure and improve quality
Monitor compliance
3.03 Understand support services

6. Healthcare Administration
Develop plan to achieve agency goals and objectives
Develop policies and procedures
Coordinate activities between depts., outside agencies and contractors
Provide new services as needed
Provide a program for employee recognition
3.03 Understand support services

7. Measure and Improve Quality
Monitor customer satisfaction
Provide standardized support to depts.
Determine cost effectiveness of alternative methods
Assure quality management
Customer
Satisfaction
Report
3.03 Understand support services

8. Customer Satisfaction
Healthcare organizations collect satisfaction data for several purposes:
Accreditation
Quality Assurance
Medical Groups
3.03 Understand support services

9. 3.03 Understand support services
Monitor Compliance
Obey the rules
Codes of ethics
Legal, regulatory, and accreditation standards/codes
Hazardous materials management
Safety and building regulations
3.03 Understand support services

10. 3.03 Understand support services
Monitor Compliance
Coordinate Emergency Preparedness Plans
physicians
departmental managers
outside agencies
Inspect buildings and grounds
3.03 Understand support services