1. CULTURE & SOCIAL CARE OUTCOMES

2. Positive Demonstration of Signature Behaviours
Board alignment
Executive alignment
Wisdom in the workplace
Intentional Culture
Positive Demonstration of Signature Behaviours
Performance Improvements
Collective achievement
Shared goals
Checkpoint
Individual Accountability
Advocate and People Strategy
Creating a Movement
PRIVATE & CONFIDENTIAL

3. Change in Brand Awareness vs Competitors / 2012 vs 2010
Case study 2 – Aged care
Jul-Dec Jan-Jun Jul-Dec Jan-Jun Jul-Dec 12
Change in Brand Awareness vs Competitors / 2012 vs 2010
Top Quartile Providers
Average
Providers
EBITDA per bed, AU$
No. of claims incurred per $m wages
FY FY FY FY FY FY 14
PRIVATE & CONFIDENTIAL

4. Case Study 3 – Net Culture Scores and EBITDA
2014 Business Transformation: Require Surplus to execute Customer Centric Strategy
PRIVATE & CONFIDENTIAL

5. Any questions?
PRIVATE & CONFIDENTIAL