1. eGovernment - The technological potential
Session 1.6b
eGovernment - The technological potential
the means to establish interoperability and access to services.

2. eGovernment - a continuum of services
information dissemination
dialogue services
interactive transactions
integrated services
eGovernment - delivery channel
Various end-user devices
Choice of language
tuned also for supporting disabled
e-services – policies
Digital signatures and PKI
Cryptographic services for the civil sector
Standardisation of metadata,
using XML for information infrastructures

3. Co-ordinated efforts should be focussed to make use of portals in the short term to obtain visibility and ready access to eGovernment services
Support national initiatives building competence and stimulate exchange /spread of best practise

4. Dataflow / XML / (+ other key middleware solutions)
Information structures
metadata /dictionaries (X.500/LDAP)
Retrieval /search engines
Electronic forms (backoffice-solutions)
Individually tuned services
Digital signatures (authentication, integrity)
Crypto solutions
User interface
Multilingual support (”Best practice” /XML)
Multichannel end-user devices
Electronic forms
“Yellow pages”

5. Xml promising technology
Multichannel
Multilingual
Electronic forms
More middlewaretechnologies:
LDAP
Semantic web
How to help IDA?

6. Suggested policies
Multichannel capabilities should be supported for delivering services.
National development initiatives should be encouraged in areas of common policy, which require interoperability and co-ordination efforts to enable cross-border operations. Such enabling technologies particularly concern
digital signatures, implementing public key infrastructure (PKI) supporting the required level of security;
cryptographic services using solutions based on digital signatures and PKI to secure confidentiality of sensitive data in cross-border applications;
standardisation of metadata and methods using XML to build the information infrastructures required;
Co-ordinated efforts should be focused to make use of portals in the short term to obtain visibility and ready access to eGovernment services.

7. How to establish interoperability
E-Government
Multichannel capabilities; must support ”integrated service”-level.
E-services to European citizens and enterprises
Based on peer-to-peer technology
Each country must develop their own systems (data-systems) based on a network of portals.
Special concerns: security, confidentiality, dataflow-standardisation
Adopt common technical recommendations

8. How to establish interoperability
Suggested policies on the European level:
No centralised Community system-solusions!
Monitor pilot-initiatives in member countries.
Define how countrybased systems (various) ought to behave, recommend peer-to-peer technology for dataflow: (XML/SOAP/UDDI) and PKI.
Define and recommend desired metadatastructures (challenge: how to define/determine individuality?)
Recommend legal changes to be made at country-levels (if needed).
Resource-web with common recommendations etc.

9. The e-government ladder
Step 4
Information
Step 3
Information
Simple services, interaction
Step 2
Information
Simple services, interaction
Interactive, indvidualised transactions
Step 1
Information
Simple services, interaction
Interactive, indvidualised transactions
Peer-to-peer,
Integrated services

10. How to establish interoperability
E-Government
Multichannel capabilities; must support ”integrated service”-level.
E-services to European citizens and enterprises
Based on peer-to-peer technology
Each country must develop their own systems (data-systems) based on a network of portals.
Special concerns: security, confidentiality, dataflow-standardisation
Adopt common technical recommendations

11. How to establish interoperability
Suggested policies on the European level:
No centralised Community system-solusions!
Monitor pilot-initiatives in member countries.
Define how countrybased systems (various) ought to behave, recommend peer-to-peer technology for dataflow: (XML/SOAP/UDDI) and PKI.
Define and recommend desired metadatastructures (challenge: how to define/determine individuality?)
Recommend legal changes to be made at country-levels (if needed).
Resource-web with common recommendations etc.