1. empowering service users
Blue Salmon -
empowering service users
Jeremy Swain
17 June 2008

2. Outcomes Star – evidencing the impact
Internal journey
Living
skills
Substance Use
ETE
Accommodation
Social networks
Physical health
Emotional and mental
health

3. Blue Salmon challenges
Hands on even more power to the service user
Integration into existing case management framework
Requires the staff member to give up more of themselves
Makes greater demands through the sheer ambition of the objectives

4. How strong is your contact and support with family and friends?
I have a lot of contact with family and friends
I have quite a lot of contact with family and friends
I have some contact with family and friends
I have little or no contact with family and friends
I’m not sure

5. To what extent does Thames Reach help you to have the contact you want with family and friends?
Very much
Quite a lot
A bit
Hardly or not at all
I’m not sure

6. Thames Reach weaknesses
Patchy at being able to motivate and inspire
Paternalistic – ‘poverty of expectation’
Limited joint working with others
Inconsistent in our approach
….and there is one service we can’t bring ourselves to develop……….

7. Next steps Revolutionise approach to casework management
Getting more people into work
Bring families into Thames Reach as significant stakeholders