1. Service Blueprint -
We started our Service Blueprint for SQLDOT as a post-it based exercise and quickly became aware of multiple processes for SQLDOT

2. Service Blueprint -
We identified 3 user interaction processes for our service blueprint. 1. Access 2. Administrator and 3. Report Viewer
Access will map the process of gaining access to SQLDOT
Administrator will map the process of adding/updating records in SQLDOT
Report-Viewer will map the process of running SQLDOT Reports

3. Access
In our Access blueprint we map the process of gaining access to use the SQLDOT Application Access to SQLDOT will be made by logging a call with our service desk and requesting the login account be made a member of the SQLDOT Active Directory group.

4. Access Service Blueprint SQLDOT Basic Customer Journey Aware Join Use
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Specific Steps for Accessibility
Initial Launch 
Make a Member of Security Group
Get SQLDOT Icon 
Training 
Update, Modify
Support 
Remove from Security Group  
Print Touchpoints
Posters 
Virtual Touchpoints
Screen Saver Advertisement 
Active Directory
Infra Call Mgt System 
SQLDOT Web Application 
Product Touchpoints
Demo 
Face2Face Touchpoints
 Training
Staff and Partners Who Make It Happen
 Trainer, Trainee, Developers, Print Room
Service Desk 
 Service Desk 

5. Administrator
In our Administrator blueprint we map the user experience of the administrator within the SQLDOT Application The Administrator will have access to both the ASP frontend for adding and updating records. The Administrator will also have access to add servers to the Power Shell Servers

6. Administrator Service Blueprint SQLDOT Basic Customer Journey Aware
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Specific Steps for Adding/Updating
Training Workshop
Demo
 Open SQLDOT Web App in Browser
Add/Edit Records, Reports, Real Time Monitoring, Action on Events
 Close SQLDOT Web application
Print Touchpoints
Posters
Print Records,
Alerts, Monitoring Results
Virtual Touchpoints
 Screen Saver Advertisement
SQLDOT Web App and MS SQL Server Reporting Services
Browser (IE, Firefox)  
Product Touchpoints
Face2Face Touchpoints
 Training
Training 
Training
Staff and Partners Who Make It Happen
 Trainer, Trainee, Developers, Print Room
Administrator, Support 
 Administrator

7. Report-Viewer
In our Report-Viewer blueprint we map the process of running reports from the SQLDOT Report Viewer Report Viewing will fill a need of the Project Managers, Technical Services and Service Desk Support Staff. For these groups gaining quick access to the information in SQLDOT is of importance

8. Report Viewer Service Blueprint SQLDOT Basic Customer Journey Aware
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Specific Steps for Viewing Reports
Training Workshop
Demo 
Open SQLDOT Web App in Browser
Run report with desired Parameters 
View Report 
Close Report Page, Close Browser 
Print Touchpoints
 Posters
Print Report 
Virtual Touchpoints
Screen Saver Advertisement 
MS SQL Server Reporting Services
Browser (IE, Firefox)  
Product Touchpoints
Demo
Face2Face Touchpoints
 Training
Staff and Partners Who Make It Happen
 Trainer, Trainee, Developers, Print Room 
Support Staff, Project Managers, Server Support Database Support 
 Support Staff
User