1. IT Staff and the End User
Who is responsible for development and policy?
Who should control the selection of applications for the organization?
User may only focus on short term needs
IT staff may only focus on mastering the technology and developing plans

2. Why are Users Developing Information Systems?
Pent-up demand
Staffing flexibility issues
Users are aware of “cheaper,” stand-alone solutions

3. Why are Users Developing Information Systems?
Need for control
Organizational changes

4. Reasons to Maintain an IS Department
Professionalism
recruitment and retention of employees
developing and maintaining standards of practice
trained to see “the big picture” -- integration, controls

5. Reasons to Maintain an IS Department
Feasibility studies
anticipating growth
evaluating reliability and capabilities of hardware and software
long term, integrated goals

6. Reasons to Maintain an IS Department
Corporate Databases
importance of planning for data warehousing, data sharing
reliability and integrity of corporate data
security concerns
technological expertise in distributed systems

7. Reasons to Maintain an IS Department
Cost Analyses
Understanding the true costs of a system
Short term local savings and long term corporate costs

8. Responsibilities of the IS Function
Plan long-term IT architecture
Establish procedures
Maintain services inventory

9. Responsibilities of the IS Function
Develop and maintain standards
corporate data dictionary
Develop career strategies for IS staff
Be responsible for hardware/software acquisition

10. Responsibilities of the IS Function
Maintain vendor relationships
Educate users
Review systems

11. User Responsibilities
Understanding the IT function’s scope
Evaluate amount of user time devoted to new projects
Serve as conduit for introducing IT services

12. User Responsibilities
Manage the relationship between the business unit and the IS department
Evaluate controls
Participate in planning

13. Management Responsibilities
Establishing balance between IS staff and users
Developing a corporate IT strategy
Managing purchasing and supplier relationships

14. Management Responsibilities
Supporting the creation, maintenance, and enforcement of standards
Facilitating technology transfer
Encouraging experimentation
Developing planning and control systems