1. How To Increase Customer Satisfaction by Solving Issues Faster
Customer Service Management Suite

2. Directions Insert slides into existing decks or use stand alone
Example Introducing ServiceNow Value:
Or other PPT you’ve created to show value of project
PDF version for flyers or posters: to-improve-customer-service.pdf

3. How to Increase Customer Satisfaction by Solving Issues Faster3
REDUCE CASE VOLUME WITH SELF-SERVICE
MONITOR FOR ISSUES AND CREATE CASES AUTOMATICALLY 2 1 4
MAKE IT EASY FOR CUSTOMERS TO ENGAGE
ASSIGN TASKS ACROSS THE ENTERPRISE 5
PREVENT FUTURE CALLS

4. How to Increase Customer Satisfaction by Solving Issues Faster1
Provide effortless customer service across any channel at any time. 1
MAKE IT EASY FOR CUSTOMERS TO ENGAGE

5. How to Increase Customer Satisfaction by Solving Issues Faster2
Encourage customers to help themselves with a self-service catalog, knowledge base, social Q&A, and portal.
REDUCE CASE VOLUME WITH SELF-SERVICE 2 1
MAKE IT EASY FOR CUSTOMERS TO ENGAGE

6. How to Increase Customer Satisfaction by Solving Issues Faster3
Proactively monitor customers’ products and services and take action on potential issues and outages. 3
REDUCE CASE VOLUME WITH SELF-SERVICE
MONITOR FOR ISSUES AND CREATE CASES AUTOMATICALLY 2 1
MAKE IT EASY FOR CUSTOMERS TO ENGAGE

7. How to Increase Customer Satisfaction by Solving Issues Faster4
Connect customer service with engineering, field service, finance, and other teams to drive accountability for resolution. 3
REDUCE CASE VOLUME WITH SELF-SERVICE
MONITOR FOR ISSUES AND CREATE CASES AUTOMATICALLY 2
< PREV | NEXT > 1 4
MAKE IT EASY FOR CUSTOMERS TO ENGAGE
ASSIGN TASKS ACROSS THE ENTERPRISE

8. How to Increase Customer Satisfaction by Solving Issues Faster5
Fix underlying issues to eliminate calls, drive knowledge base content changes, preemptively notify customers, and act on trends revealed in Performance Analytics. 3
REDUCE CASE VOLUME WITH SELF-SERVICE
MONITOR FOR ISSUES AND CREATE CASES AUTOMATICALLY 2
< PREV 1 4
MAKE IT EASY FOR CUSTOMERS TO ENGAGE
ASSIGN TASKS ACROSS THE ENTERPRISE 5
PREVENT FUTURE CALLS