1. A new approach for financing and promoting the Digital Transformation of Portuguese Public Administration
Alexandra Vilela
Managing Authority for the Competitiveness and Internationalization |Operational Program (COMPETE 2020)

2. Global Estruture : Operational Programs Chart
Reduction of Red Tape
Favorable business environment
COMPETITIVENESS
SAMA 2020
Support System for the Digital Transformation of Public Administration

3. Digital Transformation :
From E-government to Digital Government
SAMA 2020
Support System for the Digital Transformation of Public Administration
Source : Adapted of OECD (2014), “Recommendation of the Council on Digital Government Strategies”, OECD (

4. Operationalization of the new approach Digital Transformation
Training
(ESF)
40 M€
(+ 60 M€)
Modernization
(ERDF)
200 M€
Capacitation (ESF) 60M€
Administrative
(E- Government)
Digital Transformation
(Digital Government)
Capacitation
190 M€
95 M€
(ESF) - 10 M€

5. Modernisation (ERDF) Capacitation (ESF) Training (ESF)
Regulatory impact assessments (legislative simplification, procedural rationality, transparency, corruption);
Public service evaluation systems (user satisfaction, service levels, quality certification);
Plans to rationalize structures and services (reduction of requests for information and valuation of information already existing in public services);
Transformation and or rationalization of structures and / or processes, aiming at improving their efficiency, effectiveness and quality (cost, time or value);
Management, monitoring and evaluation instruments for public policies.
Promotion and dissemination actions (knowledge sharing of new forms of organization and provision of public services, new models of innovation and experimentation);
Vocational Training in the scope of administrative modernization and / or training;
Professional training aimed at increasing efficiency in the provision of public services (management; reorganization, restructuring and organizational innovation; management, operation and use of ICT; ethics in the public service; Integration of new cadres;
Vocational training related to the implementation of reforms in key areas.
Dematerialisation or digital provision of services;
Enlargement and / or restructuring of digital public service delivery channels;
New intgrated models of decentralized service (shops and spaces of the citizen and itinerant services);
Restructuring and reframing of information and communication systems (ICS);
Multisectoral integration, multilevel and or between different entities;
Implementation of common and / or integrated ICT solutions (connectivity between Public Administration services and dissemination of shared services);
Experimentation and dissemination of the innovative use of ICT in the provision of public services.

6. Alexandra Vilela Thank You! alexandra.vilela@compete2020.gov.pt

7. Grazie.