1. “Emotions have taught mankind to reason.”
-Vauvenargues
Copyright TalentSmart, Inc. 2003

2. What is Emotional Intelligence?
“Your ability to recognize and understand emotions, and your skill at using this awareness to manage yourself and your relationships with others.”
Drs. Travis Bradberry and Jean Greaves
authors of The Emotional Intelligence Quickbook
Copyright TalentSmart, Inc. 2003

3. Copyright TalentSmart, Inc. 2003
The 4 Core EQ Skills
Self- Awareness
Self-
Management
Personal Competence
Social
Awareness
Relationship
Management
Social Competence
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4. Copyright TalentSmart, Inc. 2003
Why Is EQ Critical Now?
Relationships are the currency of the new economy
EQ links to job and bottom line performance
Changes in the “emotional” brain are possible
It always has been!
Copyright TalentSmart, Inc. 2003

5. Copyright TalentSmart, Inc. 2003
What EQ Is Not IQ
PERSONALITY EQ
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6. Copyright TalentSmart, Inc. 2003
EQ Increases With Age
EQ SCORE
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AGE

7. Copyright TalentSmart, Inc. 2003
EQ and Job Function
EQ SCORE
JOB FUNCTION
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8. Copyright TalentSmart, Inc. 2003
EQ and Job Title
EQ SCORE
JOB TITLE
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9. Copyright TalentSmart, Inc. 2003
EQ and Job Performance
EQ accounts for 60% of job performance
82% of top performers high in EQ
Performance above target after EQ development
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10. Copyright TalentSmart, Inc. 2003
Putting EQ To Work…
Hallmark Communities executives with developed EQ were 25% more productive. EQ was more important to job performance than character and strategic thinking.
Realized a $91,370 increase per head for salespeople selected for EQ skills. The group also had 63% less turnover. Total revenue increase of $2.5 million.
Reduced recruiter turnover from 35% to 5% annually by selecting candidates high in EQ. Total cost savings of $3 million annually.
Copyright TalentSmart, Inc. 2003

11. Copyright TalentSmart, Inc. 2003
A Final Thought…
“In the fields I have studied, emotional intelligence is much more powerful than IQ in determining who emerges as a leader. IQ is a threshold competence. You need it, but it doesn't make you a star. Emotional Intelligence can.”
Warren Bennis, author of On Becoming a Leader
And I would like to end with a final thought from Warren Bennis…
Copyright TalentSmart, Inc. 2003