1. ACN Line Rental Product Training
Portugal

2. Contents Opportunity & Benefits Service Offering
Customer Sign-Up Process
Important Information
Provisioning Process

3. Opportunity & Benefits
Population: 10.6 million
Fixed lines in use: 4.22 million
Benefits
Increase in customers with a bundled line rental service
Increased revenue potential for commissions
Enhanced customer loyalty

4. Service Offering
Competitively positioned line rental service for analogue lines
ISDN lines cannot be provisioned at this time
ISDN lines constitute a small percentage of the market
12 month binding period
Available in combination with Carrier Pre-Selection
Available with ALL Nacacomunik calling plans

5. Customer Sign-Up Process
Please advise your customer to check the terms and conditions of his/her current line rental service, especially in the case of any binding periods, before applying for ACN Line Rental

6. Customer Sign-Up Process
Complete the Telephone Service Agreement (TSA) with your customer:
For new customers wanting Carrier Pre-Selection (CPS) only or the bundled CPS & Line Rental service
For existing Nacacomunik CPS customers wanting to sign-up for Line Rental

7. Customer Sign-Up Process
The TSA is available for sale from ACN WebShop
The TSA is also conveniently available via MyACN to download
Refer to the Instructions on MyACN when completing the TSA with your customer

8. Customer Sign-Up Process
The Line Rental with CPS box must be ticked in Section 5 for new customers wanting the bundled CPS & Line Rental service and for existing Nacacomunik CPS customers wanting to sign-up for Line Rental

9. Customer Sign-Up Process
The customer must be provided with the following point of sale documents and the cancellation policy must be clearly explained:
Copy of the signed TSA
T&Cs (part of the TSA)
Price List for the calling plan chosen and line rental service (available from MyACN and
Service Card (available from MyACN and

10. Important Information
Additional Services & Directory Services:
Any additional services that are currently active on your customer’s line, such as Number Presentation, Call Waiting or Call Blocking, will not be transferred to Nacacomunik. Customers can, however, continue to use these services and Portugal Telecom will continue to administer them on a temporary basis. It is expected that we will be able to provide a “full” service in late Q1/early Q2 2008, meaning that Nacacomunik will assume full responsibility of these services, invoice your customers for all line rental related charges and be their sole point of contact for any enquiries related to their line and directory services

11. Important Information
New Lines & House Moves:
Until we are able to accommodate new line installations and house moves, your customers should continue to contact Portugal Telecom to arrange this

12. Provisioning Process
The application process and activation for Line Rental takes approximately 21 working days