1. Medical Provider Portal User Guide
ADNIC
Medical Provider Portal User Guide
Your Reliable Insurer

2. ADNIC Medical Provider – User Guide
Use the provided & auto generated password to login

3. ADNIC Medical Provider – User Guide

4. System will prompt ‘change password’ only for the first
ADNIC Medical Provider – User Guide
System will prompt ‘change password’ only for the first
time login

5. ADNIC Medical Provider – User Guide

6. ADNIC Medical Provider – User Guide
These fields can be edited, but will take 24hrs to get reflected in system

7. ADNIC Medical Provider – User Guide
Certain updates like license number, provider type change etc. will require ADNIC’s approval

8. Click here to upload documents for fields that require ADNIC approval
ADNIC Medical Provider – User Guide
Click here to upload documents for fields that require ADNIC approval

9. ADNIC Medical Provider – User Guide
To add specialty
To remove language

10. ADNIC Medical Provider – User Guide

11. ADNIC Medical Provider – User Guide
Emirates ID can either be entered with or without ‘hyphen’
Use service date option for checking retrospectively

12. ADNIC Medical Provider – User Guide
Mandatory to search with ‘hyphen’ while entering member ID

13. ADNIC Medical Provider – User Guide

14. ADNIC Medical Provider – User Guide
Statement can be generated using Cheque No. or Date Range
PDF or Excel download

15. ADNIC Medical Provider – User Guide

16. All listed forms can be downloaded by selecting
ADNIC Medical Provider – User Guide
All listed forms can be downloaded by selecting

17. ADNIC Medical Provider – User Guide

18. Enter name, email and mobile number then submit
ADNIC Medical Provider – User Guide
Enter name, and mobile number then submit
Select 1 of the user type

19. ADNIC Medical Provider – User Guide
Users assigned to certain user type will have access only to that type.

20. ADNIC Medical Provider – User Guide
Click here to go to ‘speed menu’ anytime

21. FREQUENTLY ASKED QUESTIONS (FAQs)
ADNIC Medical Provider – User Guide
FREQUENTLY ASKED QUESTIONS (FAQs)
1. How will we access ADNIC Medical provider portal ?
Kindly use the following link:
2. How can I get the User name and password for accessing ADNIC Medical provider portal ?
It will be sent to your registered id. If you have not received it or your id is not updated, then kindly send to us at or call us at
3. What type of documents can be uploaded ?
Attachments in the form of PDF, JPG, TIFF, PNG can be uploaded. Other formats are not supported.
4. How many users can access the front desk type user ?
Multiple front desk users can log in at the same time, but not with same user name. This applies for all user type
5. Can we get the claim forms from the portal ?
No, currently this feature is not available.
6. How can we inquire about our payment concerns?
By contacting and

22. FREQUENTLY ASKED QUESTIONS (FAQs)
ADNIC Medical Provider – User Guide
FREQUENTLY ASKED QUESTIONS (FAQs)
7. Can we send online approvals through your portal?
This feature is under development phase and once established, it will be available.
8. How to rectify incorrect user name or incorrect user type?
This feature is under development phase, but please mail to us at or call us at and we will do the needful
9. Should I upload all documents mentioned in Provider Details?
No. The system is designed in such a way that it will request for relevant documents when you update certain details, and only those must be uploaded.
10. Can we enter emirates ID number without hyphen for eligibility check?
Emirates ID number can be entered with or without hyphen for eligibility check, but it is mandatory to use hyphen while entering card number.

23. Thank you