1. Copyright ©2017 NIKKISO Co., LTD. All rights reserved.
24/7 support
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Copyright ©2017 NIKKISO Co., LTD. All rights reserved.

2. 24/7 Support: UK Clinical Pager Tips
Before contacting the pager:
Check the Aquarius ‘Help’ screen and perform all ‘troubleshooting’ actions / tips.
Please contact the pager at the time of experiencing an issue
To ensure the best chance of maintaining patient therapy and for the clinical helpline to provide a resolution to your problem, please ring as soon as possible.
If a ‘Broken” Aquarius is reported to you: please use the following troubleshoot before phoning the pager. Switch Aquarius on, it will automatically run a new System test (self test). If the system test is successfully completed, it may be returned to clinical use
When contacting the Pager Service, Please take care to leave the following details in full with the operator:
Your Unit and the Hospital Name (e.g.: Cardiac Intensive Care Unit, Royal Hospital)
Your name and the full direct line telephone number. Please Include the full dialling code with any extension number of the phone you are using.
A brief description of the event you are reporting
Please speak slowly and clearly when leaving your event and contact details – our call-centre team are not clinically trained. Incorrect details may delay the clinical team response.
We aim to call you back within 15 minutes of receiving the call. If you have not received a call back during this time, please page again.
Overnight Deliveries:
If you identify a potential for low unit stock of Sets or Fluid, please try to address these stock levels during the day, as unfortunately we are not currently able to deliver products during the night.
Before contacting the pager ensure you have:
Consulted the troubleshooting guidelines (these guides contain valuable information that will assist you in troubleshooting alarms.
Have you looked in the Help screen for additional advice?
Asked a colleague for help and advice?
Contact the pager at the time of experiencing an issue. In order for the team to help you with your enquiry we will need to ask you information that is obtainable from the machine and if the machine is switched off things can take longer because you may need to switch the machine on again in order to get the required information.
When you contact the pager please leave the following details with the operator:
Name of the Hospital
Unit, e.g. Cardiac ITU.
Your name.
A direct telephone number, not just an extension number.
A brief description of the event.
If you need to report a breakdown overnight:
Is it a true breakdown, e.g. a broken door? We are not in a position to send an engineer out overnight so consider the possibility of phoning the breakdown in during office hours.
You found a machine with a note stuck on the screen saying “Broken.” Before phoning the pager switch the machine on to run a System test (self test) if the machine passes it can be put back into use.
You ran out of stock overnight. If your hospital is part of a bigger Trust consider phoning one of the other Units. We are unable to provide sets and or fluid overnight.
Please speak slowly and clearly when leaving your details. If the details are incorrect it may delay our response time in getting back to you.
We realise that things can get stressful when the machine is alarming however please be patient with the PageOne operators as they are not clinically trained.
We aim to call you back with 15 minutes of receiving the call. If you have not received a call back during this time, please page again. We may be driving or in an area of poor reception.
Copyright ©2017 NIKKISO Co., LTD. All rights reserved.