1. Conflicting Interests
Business Conflicts from employee problems to problems with buying damaged goods
Non legislative solutions
talk and negotiate without laws
cheaper,quicker, more positive
Write for proof/clarify misunderstandings
bring in another unrelated person/3rd party
seek advice/arbitrators for industries/Ombudsman

2. Laws to deal with Conflicts
Sale of Goods and Supply of Services Act 1980/ Consumer Information Act 1978/2007 updated
Laws retailers must follow. Helps consumers
Consumers rights are:
Good Quality, should do what its supposed to and do as advertised, right to own good
Seller:
must have necessary skills, materials must be sound quality and fit for intended purpose

3. Sale of Goods etc 1980 Caveat Emptor: Let the buyer beware
A guarantee is only an extra law safeguard
H.Purchase company and retailers can be claimed off. One or both of them
Unsolicited good are those that come in the post that you never ordered-inertia selling
1970 Misleading info act against retailers
Small claims court 6.70euro if under 150euro

4. Examples of conflicts and the solutions
Use book for examples and case studies

5. Industrial Relations Why are relations sometimes good, why bad?
PPF - Social partners
Disputes ….. Non legislative action
Work to rule, Go slow, Token stoppage, Strike
Legislative action
Industrial Relations Act 1990, The Unfair Dismissals Act ,Employment Equality Act 1998 (be able to discuss them)

6. Work Relations Commission
The labour court when can’t resolve WRC
WRC dvd; Take some notes please.
Write more about labour court from your book and add notes from edpuzzle on WRC.
And add notes about the employer acts

7. Quests Explain conflicting interests?
Give examples of non legislative solutions to problems?
Discuss the two consumer laws?
Outline the laws for dealing with employee employer conflicts?