1. ADMINISTRATIVE COMMUNICATIONS
DR. LEONARD ELOVITZ
KEAN
UNIVERSITY

2. Introduction THE ADMINISTRATOR IS FIRST AND FOREMOST A COMMUNICATOR
WHOSE JOB IT IS TO ASSIMILATE, INTERPRET, AND CLARIFY THE SIGNIFICANCE OF AN ENDLESS FLOW OF INFORMATION

3. Introduction EFFECTIVE COMMUNICATION IS NOT LIMITED TO PRESENTATIONS.
IT ENCOMPASSES THE WAY YOU CONDUCT YOURSELVES IN ONE-ON-ONE SITUATIONS.
HOW YOU ACTIVELY AND KNOWINGLY USE YOUR ABILITY TO IMPROVE ALL OF YOUR COMMUNICATION SKILLS.

4. Introduction
THE ABILITY TO SELL YOURSELVES AND YOUR IDEAS IS PARAMOUNT TO YOUR PERSONAL SUCCESS AND TO THE SUCCESS OF YOUR SCHOOL.
THIS PRESENTATION WILL PROVIDE YOU WITH SOME INFORMATION TO HELP YOU MORE SUCCESSFULLY HANDLE ANY KIND OF COMMUNICATION SITUATION.

5. Topics of Discussion PHYSICAL SKILLS EYE/BRAIN CONTROL ENERGY RELEASE
ORGANIZATION
VISUAL AIDS
VISUAL OPTIONS
PREPARATION
Q & A DIALOGUE

6. PHYSICAL SKILLS THE FOUNDATION
THEY MUST BE LEARNED AND PRACTICED CONTINUALLY
THEY PROJECT
CONFIDENCE
CONVICTION
ENTHUSIASM
NATURALNESS

7. EYE/BRAIN CONTROL -DO HOLD EYE CONTACT UNTIL YOU FINISH A THOUGHT
LOCK IN ON A PERSON VISUALLY BEFORE YOU SPEAK
PRACTICE

8. EYE/BRAIN CONTROL -DON’T
MOVE EYES AROUND THE ROOM
GIVE IN TO THE “PAIN OF PAUSE”
FEEL THAT EYE/BRAIN CONTROL WILL BECOME AUTOMATIC

9. ENERGY RELEASE-DO COMMUNICATE ON A HIGH ENERGY LEVEL BE PHYSICAL
BE EXCITING
BE NATURAL

10. ENERGY RELEASE-DON’T LOOK LIKE YOUR IN A PHONE BOOTH BE TENTATIVE
WALK OFF ENERGY
PLAN GESTURES

11. ORGANIZATION
TO ARRANGE INTO COHERENT UNITY

12. ORGANIZATION - BENEFITS
DEFINES PURPOSE
DISCIPLINES THOUGHT PROCESS
ELIMINATES EXTRANEOUS INFORMATION
SHORTENS PREPARATION & PRESENTATION TIME
INCREASES SPEAKER’S UNDERSTANDING
INCREASES LISTENER’S ATTENTION & UNDERSTANDING

13. VISUAL AIDS - OPTIONS
WORDS
SYMBOLS
CHARTS & GRAPHS
CLIP ART
PICTURES

14. VISUAL AIDS - PREPARATION
VISIBILITY
SIMPLE CONCEPT & DESIGN

15. PRESENTATION SKILLS - DO
PLACEMENT
WHAT IT IS - WHAT IT MEANS
TOUCH, TURN AND TALK
ROOM LIGHTING
BE PHYSICAL

16. PRESENTATION SKILLS - DON’T
PACE IN FRONT OF VISUAL
TALK TO VISUAL
ALLOW AUDIENCE TO JUST READ
TURN OFF ALL OF THE LIGHTS

17. Q & A DIALOGUE - DO KEEP YOUR VIEWPOINT KEEP YOUR ANSWERS SHORT
REPHRASE AND ENRICH
MOVE AROUND
TURN ACCUSATORY STATEMENTS INTO QUESTIONS
THINK
DEPERSONALIZE & DEFUSE

18. Q & A DIALOGUE - DON’T GO ONE-ON-ONE ASK FOR RESTATEMENT APPROVAL
ASK FOR ANSWER APPROVAL
END WITH VISUAL CONTACT WITH THE QUESTIONER
BLUFF
LOOSE IT

19. REMEMBER
85% OF ALL INFORMATION STORED IN THE BRAIN HAS BEEN RECEIVED VISUALLY

20. Next Step
UTILIZE THIS INFORMATION TO PREPARE YOUR OWN PRESENTATION