1. Self-service for the cloud tenant Brannan Matherson Product Marketing Manager Microsoft Corporation
Microsoft Virtual Academy
I am Brannan Matherson and I am a Product Marketing Manager at Microsoft focused on the Windows Server and Systems Center datacenter solutions that we are delivering to our customers worldwide. We are now thinking about, how do we expand these capabilities with new solutions like Azure and even Service Provider environments that we are going to be delivering.
Today’s conversation is going to focused on automation and self-service within the datacenter. Our primary components within the Systems Center suite that we will be focusing on today are going to be Service Manager and Orchestrator.
Let’s dive into what things we are going to be covering today and we would love to learn more about that.

2. Self-Service for On-Premises
Customers want to …
Self-Service provides …
Control change
Manage capacity
Manage status
Manage incidents
Create private clouds and request compute power
Reduction of manual tasks by automating processes
Standardized service offerings that are easily identifiable and accessed as needed
Easily request and manage private clouds, and provision VMs
Find and request services as needed - Simply deploy and manage apps by themselves
The ability to raise incidents in a standardized manner
Today’s specific topic is self-service for the cloud tenant. I want to talk about what does that mean from Microsoft’s perspective around how we deliver a self-service experience to your enterprise users across the environment so let’s dig into what some of this looks like.
Now, for self-service for on-premises solutions, and this is thinking about you have your cloud environment on premises using Windows Server 2012 R2 and Systems Center 2012 R2. Some of the things we want to think about is, why are we delivering the solution? Why does it matter and why do you care? Some things that we have identified that we want to talk about are, what customers want to do and some things that we have been hearing a lot of feedback within the market around things that are very, very cool, very needed, very necessary in terms of delivering a better service to their environment.
One is, I want to think about controlling the changes within their environment. They want to think about managing capacity and whether that is scaling up or retaining some capacity and reallocating that, managing the status of issues and services that are going on within an environment and then, of course, managing those incidents and problems that occur or proactively taking action against what may inhibit a better quality of service to customers. They want to create a cloud environment, a request compute power or services or resources from the infrastructure across, whether that be on premises, whether it be through other scenarios that they may want to do within their own niche of the environment.
Then they want to find and request services upon need, upon demand. They want to simply deploy some services, deploy some machines or request some of that capacity or add some users or ensure that permissions are setup appropriately. Many times we are getting a lot of questions around, what is the status of my services that are running and what actions do I need to take. We want to know more around that and get more insights into what is occurring.
Then we want to just basically manage those costs effectively and we can do that by reducing those repetitive tasks; those things we do day by day or even sometimes hour by hour. We want to make sure that we can address that so how are we doing that and what are we implementing to be able to do that? Self-service provides a number of things and that is delivered through our Service Manager portal and through our App Controller solution as well. We are able to reduce those manual tasks by automating some processes. We want to find out what all those processes are. That is some work that you will have to do within IT to identify what are the things that I am continuing to do every day that I can free up my resource or my staff to do something else that is more critical to meeting the business need.
Then, I can basically easily request and manage those private clouds and provision those VMs as I need to because now I have identified which resources I am going to allow my customers to request and I have a set rule in who is allowed to do that and I have the set approvals already in place that I don’t need to manually check a box and delay time in case someone is out or in case someone is not available to manually do it. My system has safeguards in place to do that.
Then I can standardize my service offerings; that is a big one because now I identify what is IT going to give back to the business holistically. Which surfaces? For which teams? It may vary team by team. What amount of capacity? What amount of storage? What amount of compute, memory, etc.? I want to think about what are all those attributes that are going to be in play and make sure that I allocate that appropriately.
Then I want to have the ability for my users to raise incidents, raise concern. They have their finger on the pulse in terms of the resources they need, when they need them and how they need them. So they are able to provide a feedback mechanism to let us know what those issues are so that we can address them.
Then we want to increase and decrease capacity to match the project needs. The business is essentially delivering a product to its end customers and those end customers are getting those services through a number of varying programs or projects. IT is building out an infrastructure to meet those project needs or those program needs so that is why I want to make sure that we are able to scale upon demand and relatively quickly to be able to meet the needs so we become more agile, more reliable and more predictable in terms of how those services are getting deployed.
So that is kind of what self-service on premises delivers for those customers to be able to take control within your own environment.
So, what does this look like in terms of using the actual self-service experience? Let’s take a quick look into what that looks like.
Manage costly efforts of repetitive manual tasks and services
Increase and decrease capacity to match project needs

3. System Center Marketing
4/5/2019
Using Self-Service
Resources built into the private cloud infrastructure – service catalog:
Request capacity
Manage and Maintain Application Resources
Manage status
Request Clouds
Raise incidents
What is the self-service process I will use to get the services I need?
Do you have existing service management, processes (approval, etc.) that you don’t want to lose with an on-premises private cloud?
Do you want to manage your own environment and applications, changing capacity to match projects, and processes with changing team needs?
The first is, resources are built into a cloud infrastructure and we do that using a service catalog. Let’s think of a service catalog as the menu. The menu of services that we are going to be delivering across the environment. They can request clouds, they can request capacity, raise incidents, they can see for themselves their own status alerts or the status of the requests that they are going to be doing. They can then manage and maintain application resources for those application owners who are going to be actually delivering those services to their individual teams within their unique niche of the world.
Now, what is a self-service process that a particular person may get the services that they will need, so two different phases, two different views of getting the same type of information. So, let’s answer a big question. Do you have an existing service management or process that you don’t want to lose with an on-premise cloud private cloud solution? This is saying, do you have those policies that you have created, those processes that are unique to your organization that may not be standardized across the world, but within your environment you have all of this work ironed out and you know what that looks like. You can bring that into Service Manager. You can start to bring in all of those approvals, all of those processes, all of those notifications. Who needs to be involved? When? Where? Why? You have built that in already. Service Manager brings that in. It leverages the CMDB and then takes advantage of the self-service portal to be able to use those resources.
Another perspective is, do you want to manage an environment for your end users for a project or program that you are going to be delivering. For instance, you have an initiative to build on an application that you are going to be deploying to a website or you are going to be building out a solution that you are going to be selling to your end customers as a part of one of your broader scenarios. Now, you can say, hey, I have a short period of time that I have to have some resources available. I can spin those clouds up or spin those VMs up, manage that storage, manage that compute, manage that memory and then provide that to my developers or provide that to my engineering teams so that they can proactively work in that environment and then I can give that back to IT once I’m done, but I didn’t have to go through the rigorous process of buying some hardware, getting IT to allocate someone to manage that or provision that hardware. It gives that hardware to me, I install or do some manual tasks and then start doing my day to day job in terms of getting that project going. That can extend the release cycle which in turn impacts your delivery time to your end customer so now we have done this in automated fashion and using a self-service experience to provision that resource.
So, that is how we see self-service being provisioned within the environment moving forward if you want to take advantage of Service Manager with Orchestrator on the backend as well as App Controller.
App Controller
Make the request via SM portal, then manage the cloud via App Controller
Service Manager
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

4. Self-Service Through Service Catalog
Controlled empowerment
Translate business language into IT language. Requests are defined to capture information required to fulfill the specific request manually or via automation
Role-based
Offerings are delivered based on user’s role in the organization
Simplified portal
Service catalog designed for easy navigation
Let’s think about the service catalog. Let’s take a quick peak into how we envision a service catalog coming into use. We see it in a number of different phases in terms of a controlled empowerment wanting to make sure that we empower our users, but are also able to control how they access or manage the services that we are going to be delivering to them. It is going to be roll-based. Different people on different teams have different access or different needs so we want to make sure that we build that into the scenarios that we are going to be building out.
Then we have a simplified portal. This portal is rendered through the Service Manager self-service portal and we will take a look at what that looks like, but that is kind of what we see as a primary view of how we deliver that service through empowerment, managing, how those requests are captured and that information that we need to provision the resource, making sure that the people who are within the organization have access to the right resources and that we provide them a way to actually experience this and make those requests on their own.

5. Building a Comprehensive Service Catalog
System Center Marketing
4/5/2019
Service offerings
Service request templates
Request offerings
IT enables business unit users to request in the Service Catalog
IT service that is being delivered
Create request offerings for services that IT will deploy
Let’s build out a comprehensive service catalog. Let’s see just the 3 attributes of what that looks like. So, building out a comprehensive catalog provides:
The service offering. The service offering itself is where IT defines what is actually going to be delivered and this is where you are going to be able to create an offering and then tie a number of request offerings to it.
Where the request offering is actually what IT enables a user to actually request. It is not the offering itself, but what are we going to allow someone to request. Let’s think of the service offering as the category and the request offering as actually the item within that category that they can then select and that I can apply a number of different parameters to the request offering itself. Let’s say if I am requesting a VM and that is something that I want to do, I can then say, what is the name of that VM? What is the size of the VM? And some other attributes about that service.
Lastly, I can think about the templates themselves and the request templates are where I can actually provide a way for those requests to be made in an automated fashion because I have a predefined set of offerings or a set of requests that I want my users to be able to have access to. Then you will see that rendered within the service catalog which is on the self service portal. Then you will see a number of different attributes. You will see here that within that request of service, and we will take a bigger view into this catalog or into this portal, you will be able to identify what are the different offerings that I can then provide or attributes of that VM, let’s say if I am requesting a new VM.
So, all 3 of those together is what defines a service catalog and that
helps bring the story together of how I deliver that end-to-end story.
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6. Demo
Real quick, let me show you what this looks like and we can take a look at where you can access each one of these 3 pieces of information which will be helpful for you to be able to identify what that looks like. All right, so let’s step into this demo. I want to show what this looks like in the Service Manager console. We have talked about the service offering. We have talked about the request offering. We have talked about the templates, which are they? The 3 key components of building out the service catalog because you have already identified what the services may be that you want to deliver to your customers.
I have stepped into Service Manager. I am looking at the service catalog. You will see the number of tabs here on the left side, administration, library, work items, so fourth and so on.
I want to go into my library. This is where I build out some of those pieces of data and I am going to specifically look at my service catalog and you will see request offerings and service offerings and again, you can have a service offering; think of that as the category, the request offering are the bite-size pieces to that. If I am going to look at my service offerings I have a number of offerings that I have here that I have already created. For instance, I am going to look at the private cloud infrastructure services and I have already created this so let’s take a look at what are some of the pieces that you can add within your own environment if you want to take advantage of that and let me expand this out.
You have your general tab where I am going to be able to…..of course, the name of that, the name of that item, the category that it is in, some information about what the request offerings are going to be associated with this service offering, other information that I can apply to this as well, some costing information, related services if I want to tie additional services to this, knowledge articles; if I have those as well and I can show you where we have some of those knowledge articles as well and then request offerings. Here are the list of minute items, or smallest bit of items that I can allow my users to request. They can request service. They can register a tenant. They can update a virtual machine and I have created what those offerings look like in terms of the information that we are going to need, when this is published, etc. So, that is the actual service offering itself. Again, if I scroll down the left side here I can scroll to each one of those sections. I want to make sure I publish this and now I have created my service offering for the private cloud infrastructure services.
Now, what are some of those request offerings that sit inside of that? I will take a look at this. I have a number of items that I have created here. Let’s take a look. I want to scroll down and let’s say I want to update a virtual machine. You saw that as one of the items that was listed inside that service offering as well. Again, I have tied a name to this as well. If I want to apply a template to that service as well I can do that. There are user prompts. This is key. This is where I prompt my users to bring in the necessary information for me to provision or create that service; where I want to enter the service request title, the urgency of that request. I need to select a virtual machine for that. If I am going to be updating the owner of that machine, who owns it? Or, perhaps I need to decommission it or change some other attributes or specs of that virtual machine, I can do that. I can configure those user prompts for how those get surfaced and what pieces of information I am going to be asked in terms of RAM, expiration date, total size of the disc, the name of that machine, etc. are all the things I am going to be able to surface and show and then I can mat those prompts as well to their properties such as, who am I going to assign the reviewer for that virtual machine request? Or, am I going to approve that update of the virtual machine request? Those are activities that I am going to apply that is mapping those prompts to the actions that are going to take place for that request as it gets completed. That is the request offering so I have a number of these offerings I then tie to the service offering.
Let me take a look real quick at the actual templates themselves. As you saw, in the request offering I was able to apply a template or a service request template to that as well. But, let me take a look at that while this continues to close.
We are going to open up a template. We are then going to look at one of the ones that we have there now as well as if we were to step in to create a new one. Let’s give it a minute to open up. You will notice that I have a number of activities. For instance, I want to do user access reviews or something of that sort. I am going to go in and create a new template. I can apply a name to this. All right. I can provide some information about what this request is, what this template is for. I am going to then apply a class to it and this is what identifies the types of services or how we are going to categorize this particular template and we want this to be a service request. I press okay. Now, I have applied that service request and it has been applied and now I have this request built. Then it is going to load a form and then that is where I enter in all my necessary information about the request itself. We have requested some information, some info about it. I want to make sure that I apply an urgency to this. I want to make sure that I set a priority for this as well. I want to make sure that I include that and then I can see more information about the activities and this is where I start to build out the activities that this request is actually going to perform and then, of course, I also want to call out any related items if I want to bring in more configuration items or work items related to this request and, again, this is where you will actually step into a list of those items. Since we already have one created here we will step through all of that, but this is where I will be able to create those items themselves.
Now, let me step into what the experience might look like for an end user so that we can see what that looks like. When I am a user I sign in as a given user. In this case, I am contoso user. I come in and I can actually see all of my categories or, shall we call those, service offerings. I have account management, alert management, configuration management, disaster recovery management and then in the general area you will see private cloud infrastructure resources and Datacenter cloud services.
Let’s say I click into private cloud infrastructure. I am a given user. One of the things I want to do, I want to create or request a virtual machine. Within this portal I can come in and I can request that virtual machine. It will take me to a request form and then I want to title this request as a new virtual machine. I have identified the urgency of this request so now in the previous view within the console as an IT service admin I was going in creating, what are all of these attributes that are tied to this request offering which is inside of this service offering. The service offering itself, again, was the private cloud infrastructure services and the request offering is requesting a virtual machine.
Now, I have identified that I have a cloud resource. I needed to create a cloud resource subscription which I have done which is a test cloud resource. I have added that and I want a name for this virtual machine, my VM. Okay. I can enter some information about that if I so choose and I click next. I then identify the number of virtual machines that should be created and then enter the virtual machine suffix. I need to refresh this and I want to make sure that I have some templates that I have already brought in and I have identified what some of those may be; if I want a previous version of SQL or some other services I can do that. Click okay.
I need to also identify a logical network. I have created that resource as well. I want to be on CorpNet, I do that. I then identify the date and I click next. Now, I want to identify user request form for the virtual machine where I want to enter the user or the group in terms of who I want to use. Okay, I am contoso user and then I have all the information about this request, everything that I created and I applied for, for this given request. Then I want to hit submit. Now, as a user, as a contoso user I have now created this request. It provided me with a request ID or an ID for the service request when it was opened and then I can go back and view my request. When I do that I can see a number of requests that I have opened over time and the activity; if there was one that I cancelled I can see that as well. Here is all the information that I need and I have completed the task of going into the Service Manager self-service portal and created a request.
We have gone through the steps of creating a service offering, creating the request offerings tied to that, applying the template to that and then coming into the self-service portal as an end user and performing those steps of requesting those services that IT has allowed me to be able to provision.

7. Delivering a Service End-to-End
System Center Marketing
4/5/2019
Delivering a Service End-to-End
Service offering
Request offerings
Work item used to identify and classify standard IT services
Offering created by IT service provider that consumers request using the service catalog
Contains one or more request offerings
Based on a template
Templates
Minimize data entry by providing default values
The service catalog
Standardize processes
Now let’s talk about how we are going to be delivering that service and this is kind of what we just showed. You are going to have your service offering. This is where we are going to have work items that are used to identify and classify the standard IT services. Again, these can contain multiple request offerings.
Our next step is then, the request offering itself is where these offerings are created by IT and they can then be applied to a service offering and it can be based on a template. We have created a number of templates and then we can apply those templates to the offering itself.
Then, we use those templates to bring in standardized data and then standardize the process for making those requests and then we deploy those to the service catalog itself. So, that is where we are going to be able to see how those request offerings can then be applied to service offerings and then deliver a end-to-end process where we create the service offering, we then can create a service request template, we can publish that offering, create the request offering, we can then make sure we publish that offering and make sure we publish both the request offering and the service offering and then we add those to the service catalog and then that is how those are provided in the environment.
Step 6:
Add Request Offerings to Service Offerings
Step 1: Create Service Offering
Step 2: Create service request template
Step 3:
Publish Service Offering
Step 4:
Create Request Offering
Step 5:
Publish Request Offering
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

8. System Center Marketing
4/5/2019
Service Offering
Work item used to identify and classify standard IT services
Contains one or more request offerings
Service Offerings create a catalog item that categorizes and helps surface request offerings
Provides consistent delivery of service-related details including
Knowledge articles
Service level agreement information
Cost and chargeback–related information
As you just saw when we were just in our view for the service offering there is a number of things you want to make sure that, just as we just mentioned, it contains a number of those pieces of information, but it provides a consistent delivery of service related details which include knowledge articles, service level agreement information and you can also apply some costing and chargeback information, related information to that as well.
I want to make sure that we create a service offering that then we can show the general page for where they can see general information about that and then drill down into more specific information tied to the user or tied to the related services or tied to the history and then make sure that it is published. You want to make sure that is the key part of this.
Step 1:
Task - Create Service Offering
Step 2:
Show General Page
Step 3:
Show Detailed
Information Page
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9. System Center Marketing
4/5/2019
Request Offerings
Offering created by IT service provider that consumers request using the service catalog
Based on a template
Creates a service request or incident
Defines user prompts for data input
Free text entry
List
Query-based list for selection of CMDB objects
Other types of input
Now, the request offerings are where we are going to apply based on a template or we can provide those user prompts where we give input or free-filled information or lists or we can do query-based lists or we can bring in CMDB objects or configuration management database objects and then other types of input based on the need that we have for that information. We also wanted to find a mapping of user responses to the properties that we want to bring into the service request or the incident that is being created and that is a key piece there that it can also be part of what we do for our service request when users request services or request fixes from incidents.
So, we are going to create the request offering. We can see the general page where there is more information about just the overall view of the offering itself. We can show user prompts on that page. We can configure the prompts as needed and then we can show the configuration of those prompts and then we need to publish that information.
Defines mapping of user responses to properties of the service request or incident being created
Step 1:
Task - Create Request Offering
Step 2:
Show General Page
Step 3:
Show User prompts
Page
Step 4:
Show Configure prompts
Page
Step 5:
Show Configure prompts
Page
Step 6:
Show Publish Page
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

10. System Center Marketing
4/5/2019
Templates
Minimize data entry by providing default values
Standardizes processes
Ensures compliance
Standardizes data capture
Can be used to create or update any object. Request offerings are based on templates
Then, when we think about the templates themselves, we have created a number of templates there and you can do the same to standardize how we capture data from the users that are going to be requesting services because we know that we want to deliver the same service in the same fashion all the time. The scope or the scale of the actual request may vary and that is where we allow user-based information about that, but that can be used to create or update an object and the request offerings can be based on those templates to be able to provide that information in a repetitive fashion.
Again, the steps for that are going into the Service Manager console and then you create those templates under the template section within that library. You are then able to provide the service request template form where you fill out all the necessary information about that request and then you have a manual activity form that you want to apply as well and that will provide information about the manual steps that it is going to take to see that request through to the end when it is requested.
Step 1:
SM Console
Step 2:
Task - Create Template
Step 3:
Service Request Template Form
Step 4:
Manual Activity Form
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

11. Service Catalog and the Deployed Service
System Center Marketing
4/5/2019
Service Catalog and the Deployed Service
When all the components come together: a service offering with one or more request offerings based on templates, the service catalog is ready. IT then provisions it in the self-service portal
A deployed service that empowers users to make requests in a controlled environment, based on their role, through a simple easy-to-use portal
As we think about how we provide the service catalog as we deployed some services, we want to make sure that we bring all of the components or the resources together to be able to deliver that in which a service offering with one or more request offerings can be based on those templates and that service catalog can be ready via the Service Manager portal. That allows IT to provision the portal effectively and it can be based on a user because a user can see various parts of that catalog as needed so IT just needs to create an entire catalog of all the offerings that they want and then they can deploy that catalog and define who gets to use those services.
So, we are going to create that service offering, create that service request. We are going to publish that information, provide that request offering and then we can continue to add on more request offerings as needed to a various number of service offerings through the self-service portal. That is how we are going to actually deploy that service catalog and we are able to see how that gets deployed.
Step 6:
Add Request Offerings to Service Offerings
Step 1: Create Service Offering
Step 2: Create service request template
Step 3:
Publish Service Offering
Step 4:
Create Request Offering
Step 5:
Publish Request Offering
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

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That sums up what the attributes are of the self-service catalog or the self-service experience and how we build out those offerings for customers. As we continue on we are going to continue to talk about how we expand that to more offerings, but one of the things we want to take away from this is the additional resources that you have available to you through TechNet, being able to go onto the download center and let’s try out this software with Service Manager and Orchestrator and start to play with some of these service offerings and build out your self-service experience. You can also try this on our virtual labs and we have our TechNet virtual labs where you can do a hands on technical labs that are self-paced environment that you can then play with and learn about what the actual steps are. Then, of course, continue on with the Microsoft Virtual Academy.
This has been automation and self-service and building out a self-service experience for your customers. Thanks again and please follow along for our next module in the automation and self-service experience. Thank you.
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