1. “A week in the life of A&E”
Briefing for Calderdale Engagement Champions and Greater Huddersfield Community Voices
NHS Calderdale Clinical Commissioning Group
NHS Greater Huddersfield Clinical Commissioning Group

2. Welcome and introductions
Dawn Pearson
Senior Engagement Manager
Calderdale and Greater Huddersfield CCGs

3. Overview:‘a week of A&E’.
The purpose of the engagement is to provide a picture of A&E over a one week period.
To survey people who attend A&E
To do a follow up survey 7 days later
To use the information gathered to tell us what else needs to be done to support people in the local community who may not have needed to go to A&E

4. “A week in the life of A&E”
Debbie Graham
HEAD OF SERVICE IMPROVEMENT
CALDERDALE COMMISSIONING GROUP

5. Background
Calderdale and Greater Huddersfield A&E services treat as many as 30% of patients who could have received treatment in a non-hospital setting.
Whilst alternatives to A&E have been provided and publicised demand for A&E services is still high.
Alternatives to A&E could be:
GP practice including extended access
Pharmacist
Clinic
NHS 111
walk in centre
Dentist
District or specialist nurse

6. Current A&E service
Patient satisfaction is not as good as it could be – friends and family test
Both A&Es were not built to cope with the current attendance
Workforce and staffing is an increasing challenge – Medical staff
Pressure on nursing staff
Staff morale overall is not where we would want it to be

7. About the work we want to do
As part of a wider piece of work across West Yorkshire and Harrogate the local Accident & Emergency Delivery Board have been commissioned to undertake a review of the reasons for attendance to A&E
We want to develop a facility and workforce model more appropriate to the needs to of the patients attending.
Once completed this will provide a template for use by others to develop consistent urgent and emergency care models that are sensitive to local needs

8. ‘A week of A&E’
Understanding how and why our local population use A&E is one of the key areas to help develop this work. We will also:
Use activity intelligence – this helps us understand who attends A&E and why
Other engagement and patient experience information we already hold on urgent care services – including information from Right Care, Right Time, Rate Place
By looking at all this information together we can identify what we need to do tp ensure services respond to local need.

9. Thank you for getting involved, any questions?

10. Calderdale and Greater Huddersfield CCGs
Details of the task
Zubair Mayet
Engagement Manager
Calderdale and Greater Huddersfield CCGs

11. The task
The task will run Monday – Sunday starting week commencing 11th February and be based at A&E in both Calderdale and Huddersfield
To cover as many 2 hour slots over a 24 hour period within a 7 day week – this will include weekends
To identify today your interest in becoming involved and to create a rota for the week.
To support if possible the delivery of a follow up survey at the CCG – short telephone survey

12. Tools we have available
Presentation
A survey to capture conversations with equality monitoring
An online tool to capture survey
We will pay a flat rate of £75 per 2 hour session – this will include each asset paying for their own travel, transport and parking.
There is also an opportunity to deliver a follow up survey at a rate of £5 per response.
We have asked for EOI in data input.

13. Survey: 20 minutes to go through the survey and ask questions……

14. Process (to be confirmed)
CHFT will have a lead contact who you will report to when you arrive at A&E
Reception staff will ask if attendees are happy to complete a survey
Surveys will be coded by reception then handed to the volunteer
All surveys will be completed in an identified quiet area
Consent for a follow up survey will be obtained
All surveys will be collected by reception
Completed surveys will be collected by the CCG
Surveys will be input on to smart survey

15. How to get involved Register your interest with VAC
The CCG will need to consider how they target particular protected groups – please tell us if you can support translation into languages or have other skills such as BSL that we can use
Zubair Mayet will be the lead contact for Engagement Champions and Community Voices.

16. Any other questions