1. PRODUCTION AND OPERATIONS MANAGEMENT
Ch. 2: Operations Strategy for Competitive Advantage
SUMMARY
POM - J. Galván

2. BASIC POINTS
MAIN QUESTION: CAN OPERATIONS CONTRIBUTE TO THE OVERALL STRATEGY OF THE BUSINESS, AND HOW?
Meaning of Operations within Corporate strategy
The 4 axes objective: Time, Quality, Flexibility, Cost
World class manufacturing:
Order qualifiers
Order winers
Operations priorities
Role of operations in corporate strategy in:
Manufacturing: Stages
Services: Stages
POM - J. Galván

3. QUESTIONS
The challenges of COO (Chief Operations Officer) are COST, QUALITY, FLEXIBILITY AND TIME.
What do these terms mean in his ordinary work
Why do you think that modern aproaches to operations startegies do not trade off between this four challenges
Decisions that tend to focus on the entire organization, cutting across departmental lines, and have long consequences are called
Departmental
Tactical
Strategic
Routine
Competing on differentiation is
Concerned with uniqueness
Based on cost leader ship
Based on flexibility
Reliability of scheduling
POM - J. Galván

4. WHAT IS COMPETITIVE ADVANTAGE?
POM - J. Galván