1. What is quality? And why do I care?

2. Purpose of this meeting
Gain a deeper understanding of what quality means
Review case examples of process improvement initiatives
Gain a deeper understanding of LEAN tools and their application
Learn about ongoing process improvement projects happening in the transplant center

3. What do you think of when you hear the word quality?

4. Quality is not…

5. Quality is…
ACTIVE
Change
Culture
Accountability

7. Transplant Center Quality Functions
Track regulatory requirements to ensure compliance
ABO verification
Pt notification letters
Track clinical trends to ensure positive outcomes
Infection after 30 days post op
Readmission rates

8. Transplant Center Quality Functions
Survey Readiness
UNOS
CMS
Process Improvement Projects
Skin cancer project
7T3 operations project
Adverse Event Analysis
Determine why errors occur
Prevent errors from occurring
Create a just culture of safety

9. How can Quality improve my job Satisfaction?

10. Does this look familiar?

11. Or this?
How does this waste time? What is the impact of this on patient care? What is the impact on your satisfaction?

12. Today’s Topic: 5s

13. Step 1: Sort Defined Examples: Get RID of unneeded items
“When in doubt move it out”
DO I need this?
Is this really important?
When was the last time I used this?
Paper copies that are available electronically
Old policies or forms that have been updated
Trash

14. Step 2: Straighten Defined Organize and label the location for items
No Clutter
Defined
Organize and label the location for items
THERE IS A PLACE FOR EVERYTHING- EVERYTHING IN ITS PLACE
Labeled Bins
Labeled Binders

15. Hospital Example of Straighten

16. Step 3: Shine
Defined
Give your workspace a good clean

17. Step 4: Standardize Defined Example
Develop cleaning methods and cleanliness standards to maintain the first 3 S’s
How often do you fall back into your old habits?
Put organizing your desk on your to-do list
My personal one: Clean my desk every Friday afternoon

18. Step 5: Sustain “Quality is not an act, it is a habit” -Aristotle
Defined
The hardest part of any change
Make it a habit
“Quality is not an act, it is a habit”
-Aristotle

20. After Pictures
Before
After

21. The End

22. Homework Try the 5s project
What did you observe?
What other topics would you want to bring up?
Concerns
Questions
Topics of Interest
Next Meeting-Case Study: How a RCA changed a transplant center’s culture
JANUARY 9 am