1. Identify the roles of information technology personnel

2. The role of IT in an Organisation
IT within a organisation provides a range of services to help the big companies. Mainly, Computer equipment/hardware, Computer Software and updating software for all the new tech that comes in.

3. Service Categories
These services can be put into a few broad areas of:
> Development – When new technology turns up and companies change, systems must be changed or modified to support the new terchnology
> Administration – Make sure that the existing systems run smoothly.
> Support – Having people who have expertise in IT and can fix problems as they arrive.

4. Specific IT roles and services
Since the making of the Internet and Networks, it services have been improving to support and ever-widening range of functions. Even small businesses have an IT network and a website for help. Upgrades to the systems are frequently done.
Developing technologies can be added to the list:
> Real-time data warehousing
> Wireless Services
> IP Telephony
> Utility Computing ( Buying services from a provider over a network)
> Grid Computing (Taking a compute-intensive task and farming it out for processing)
> RFID tags (Miniaturisation and wireless).
IT roles have spread beyond that of a programmer and analyst, and will continue to do so for some time.

5. Routine Tasks
You've looked at some of the roles that people have in IT. As an example here, you'll learn about the routine daily tasks that people in IT helping roles perform.
The key to IT help roles are:
> Help desk support
> Network support
> Web/software support
You'll need to be familiar with the routine daily operations of each of the help roles in order to work effectively in an IT environment.

6. - Every day, a typical help desk:
Help Desk Support:
- Every day, a typical help desk:
> takes problems from calls and registers the call on a help desk database
> Solves the problem over the phone if possible.
> If problem cannot be solved over phone, they get assistence from other IT staff members.
Network Support:
- Every day, network support staff:
> Help user's fix network-related problems
> Help the network admin in managing the network.
> Maintain the help desk database by registering problems and there solutions on the database.
Software Support:
- Every day, Software support staff:
> Check the state of custom software systems
> Check out when software fails to work properly
- Apart from the above routine tasks there are tasks such as:
> Keep records of hardware and software purchased.
> Ensure that equipment is well kept.

7. Key Players
Key players in the IT sector are those that have influence and interest in the direction and use of Information and Communications Technology. These include things such as:
> Vendors of IT Products.
> IT consultancy.
> Government departments.
> Professional People.
> Research organisations.
Vendors:
A vendor is a compnay that makes or sells goods or services. In IT they can go from a Small one person company to the large companies like Cisco, Ericsson, Fujitsu, Hewlett-Packard, IBM, Microsoft, Nortel Networks, Novell Pty Ltd, Oracle, Siemens and Sun Microsystems.
These companies make a wide range software, equipment and services.

8. IT Consultancy Organisations:
IT consultancy organisations send their own staff to work in other companies temporarily. Consultants work on IT projects as the project manager, System architect, analyst/programmers and business analyst.
Some examples of large IT organisations are Anderson Consulting, DMR, Price Waterhouse Coopers, IBM and GSA
Government Departments:
Government departments at both federal and state level have an interest in the IT industry. They determine IT policy and are involved in industry level ups :). There have been some recent changes to the structure of the departments relating to IT.
Professional Bodies:
Professional bodies bring together people who work in a particular area to exchange ideas and promote their industry. Membership of a professional organisations indicates a certain level of doing in that area.