1. Change in Public Service:
The partnership is now an imperative.
Information sharing is mandated.
This results in the emergence of infrastructure.
Prof. Mike Martin
Centre for Social and Business Informatics
University of Newcastle upon Tyne, England

2. The Local Authority experience:
Department A
Local Authority

3. Demands on systems, resources and practice
The Local Authority experience:
Department A
New guidance & targets
Demands on systems, resources and practice
Local Authority
Department B
Department D
Sub-Regions, Regions
Department C

4. Change in Public Service:
It is not a simple project.
It involves sense-making at the political, corporate, practitioner and client levels.
It involves reshaping technologies and products.

5. The Hub Portal Switch Index Single Authority New channels and media
Finding & accessing
Portal
Single Authority
Front office
Back office
Switch
Marshalling & dispatching
The Hub
Recognising & naming
Index
Applications
Middleware
Database
Hardware

6. The Hub Portal Switch Index Partnership New channels and media
Publication & collaboration space.
Agency systems with local records.
Finding & accessing
The Hub
Marshalling & dispatching
Switch
Recognising & naming
Index

7. The Hub Portal Switch Index Smart cards? New channels and media
Acceptance Networks
Smart cards?
New channels and media
Portal
Finding & accessing
The Hub
Marshalling & dispatching
Identity Tokens
Publication & collaboration space.
Switch
Recognising & naming
Brand Applications
Index
Mobile Data
Agency systems with local records.

8. Identity and consent across boundaries of established trust
Joining up at the regional and national levels
Federation services
Choice, mobility and ubiquity.
Workflow crossing local partnership boundaries
Identity and consent across boundaries of established trust

9. Hubs, spokes

10. and axles:
Hubs, spokes
Building networks of hierarchies and hierarchies of networks...

11. and axles:
Hubs, spokes
Building networks of hierarchies and hierarchies of networks...
…both real and virtual.
Structures like this are not designed in a top down way.

12. Local Authority Hub NHS CJS Gateway Central Government
National GRID for Learning, SuperJANET
CJS
Voluntary & Community Organisations
Business/
Individual Public Access
Central Government
NHS
Gateway
Trusted Shared Services.
Identity, Consent,
GIS Support…
Children and Young People
Economic Regeneration
Sustainable Communities
Crime Reduction
Adult Care and Support
Emergency Relief
Life Long Learning
Supporting SMEs
Existing and new Local Authority applications
New shared applications
Local Authority Hub

13. Partnership Network Architecture
National GRID for Learning, SuperJANET
Gateway
Trusted Shared Services.
Identity, Consent,
GIS Support…
NHS
Children and Young People
Economic Regeneration
Sustainable Communities
Crime Reduction
Adult Care and Support
Emergency Relief
Life Long Learning
Supporting SMEs
Business/
Individual Public Access
Partnership Hubs
CJS
Voluntary & Community Organisations
Central Government
Existing and new Local Authority applications
New shared applications
Local Authority Hub

14. We are no longer “e-enabling” services and deploying partnership hubs…
Trusted Shared Services.
Identity, Consent,
GIS Support…
Children and Young People
Economic Regeneration
Sustainable Communities
Crime Reduction
Adult Care and Support
Emergency Relief
Life Long Learning
Supporting SMEs
Existing and new Local Authority applications
New shared applications
Local Authority Hub
National GRID for Learning, SuperJANET
CJS
Voluntary & Community Organisations
Business/
Individual Public Access
Central Government
NHS
Gateway
Partnership Hubs
…we are creating public service infrastructure.